Projects & Quality

What is the Projects & Quality Department?

The Projects & Quality Department works with all departments to ensure program compliance, vendor oversight, customer satisfaction and operational excellence.  To achieve this, the department operates independently from all programs and business functions, reporting directly to the CEO, and it brings together under one umbrella several complementary quality assurance and project management functions:

  • reporting and reporting development;
  • auditing and analysis;
  • process (re-)design;
  • project oversight; and
  • technical expertise

Projects & Quality Core Value

The Project & Quality Department Core Value is to drive new internal and external initiatives as well as provide operational oversight and support to the organization that ensures CBES staff and partners have the knowledge and tools necessary to consistently deliver a high quality of care to its consumers and provide accountability to key stakeholders.

Meet the Director

John Lucido

John Lucido

Director of Projects And Quality

Central Boston Elder Services, Inc.

2315 Washington Street

Boston, MA 02119

Telephone: (617) 277-7416, Ext. 2216

TTY: (617) 277-6691

Fax: (617) 516-0292

Email:jlucido@centralboston.org

Telephone: (617) 277-7416 , Ext. 2216

TTY: (617) 277-6691 

Fax: (617) 516-0292 

Email:jlucido@centralboston.org

Meet the Team

John Lucido – Director of Projects & Quality

Eric Hernandez – File Room Supervisor

Stephanie Li – Senior Analyst

Evelyn Hodges – Auditor

Helene Murphy – Auditor

How are we doing?

We are always seeking feedback on what we’re doing well and what we can do better. If you would like to provide feedback please contact:

John Lucido
Director of Projects & Quality
(P) 617-277-7416 Ext. 2216
(F) 617-277-2005
lhamilton@centralboston.org