Careers

Careers

Our goal is to hire a diverse group of talented individuals who are committed to the Agency’s mission of ensuring the safety and well being of elders and those with disabilities residing in the Greater Boston area.

If your passion is to join an organization where you can make a difference, have a positive impact on the lives of others, Central Boston Elder Services is the place for you!

DIVERSITY AND INCLUSION

Diversity at Central Boston Elder Services is not a goal, but rather a journey. It is an endless process identifying and incorporating differences in an ever-changing world. At CBES, we understand the importance of diversity and are passionate about the mission we have undertaken. Acknowledging and taking advantage of differences in who we are, how we think, how we contribute ultimately creates a workforce that is more productive and accepted in the marketplace.

INTERESTED APPLICANT

We are committed to building a pipeline of talent. If you are interested in making a difference, please submit your resume for future consideration.

You can also submit resume via email to hr@centralboston.org, or by Fax 617.277-5025, or

BY MAIL

Central Boston Elder Services
Human Resources Department
2315 Washington Street
Boston, MA 02119

CBES Benefits

Benefits Package includes but is not limited to:

    • Blue Cross / Blue Shield Health & Dental coverage – effective first day of employment
    • Paid Vacation, Holidays, Personal, and Sick Days
    • Retirement Plan – 403B
    • Tuition Assistance
    • Short/Long Term Disability Insurance – Employer Paid
    • Life Insurance – Employer Paid
    • Health Reimbursements and Flexible Spending Accounts

Open Positions

To learn more, please review the list of employment opportunities outlined below.  to submit your resume.

POSITION: Adult Foster Care (Manager)

DEPARTMENT: Nursing Pool (Department)

DESIGNATION: Non-Union, Exempt

SUPERVISOR: Sr. Director of Clinical Services

POSITION SUMMARY:

The Adult Foster Care Manager (AFCM) is assigned to ensure the program complies with EOEA regulations in addition to working with the Fiscal department to process caregivers’ payments. The coordinator collects, reviews, and ensures the documents required to participate in the programs as a consumer and/or caretaker are completed as outlined by the regulations.

PRIMARY RESPONSIBILITIES:

1. As a member of the Interdisciplinary team, participates in initial and ongoing assessments of the health and functional status of enrollees and eligibility for the AFC program.

2. In collaboration with the AFC RN, consumer and family, and Primary Care Team (if present), ensure that the community-based care plans and related service packages are maintained to improve or maintain an enrollee’s health and functioning.

3. Process and submit to Fiscal bi-weekly timesheets to ensure timely caregivers’ payment.

4. Keep track of yearly medical and non-medical leave of absence and submit monthly billing to Fiscal.

5. Assist in arranging and coordinating AFC provisions of appropriate long-term care and social support services for AFC consumers. These may include but are not limited to ADL and IADL assistance, home-delivered meals, and transportation.

6. Monitor client’s needs, the appropriate provision, and functional outcomes of the AFC services in an ongoing manner through home visits and telephone.

7. Maintain ongoing communication with consumers and caregivers.

8. Respond promptly to consumers’ and/or caregivers’ requests.

9. Work in collaboration with external agencies involved in consumer’ care, such as Certified Home Health Aide (CHHA) and Adult Day Health (ADH).

10. Prepare documentation for consumers’ files, agency database, and other Interdisciplinary and/or Primary Care Team members.

11. Perform consumers’ file reviews as needed.

12. Work collaboratively with other staff members in a multi-ethnic, multidisciplinary team.

13. Perform all services by state and federal law and CBES policies and procedures.

14. Report suspected Fraud, Waste, and Abuse (FW&A) as required by CBES FW&A policy.

15. Protect Consumers’ Personal Health Information (PHI) and report any suspected security bridges.

16. Participate in staff meetings, agency committees, outreach activities, and taskforces as appropriate.

17. Attending program training sessions to improve skills and knowledge relevant to the role and share knowledge with other staff members.

18. Other duties as assigned as outlined in the attachment if applicable.

QUALIFICATIONS:

· Must be able to speak and write fluently in English and Russian.

· Bachelor’s degree in social work or human services, or two three-plus years of experience in case management, service coordination, outreach, or advocacy.

· Ability to assess clients and their needs and knowledge of the community-based service network.

· Excellent interpersonal and problem-solving skills required.

· Ability to work with a diverse population.

· Access to a car preferred.

PHYSICAL REQUIREMENTS OF THE JOB:

· Ability to lift and carry objects frequently weighing 10 to 15 pounds.

· Ability to climb stairs.

· Ability to travel to the community to perform visits at consumers’ homes.

· Work requires regular standing, stooping, and bending.

This job description is intended only to provide general guidance. It is understood that the position may evolve over time and that additional or different duties may be added at the management’s discretion. It is the policy of CBES to review and update job descriptions annually; however, updates or revisions may occur within a given year as indicated.

POSITION:               Bilingual Care Manager 

DEPARTMENT:      Home Care 

DESIGNATION:       Non-Exempt / Union 

SUPERVISOR:         Home Care Team Manager 

POSITION SUMMARY:

The Bilingual Care Manager (BCM) is an essential member of the CBES Home Care Interdisciplinary Team. BCM works collaboratively with CBES Team RN and other members of the Interdisciplinary Team and interviews elders for Home Care Services to determine eligibility in home, hospital, nursing home, or different health care settings.  BCM conducts face-to face or telephonic assessments of elders’ physical, social, emotional, and environmental status within required time frames to determine elders’ unmet needs, identify elders’ goals, and develop a comprehensive service plan to support these goals. BCM completes all home visits and paperwork within guidelines of EOEA regulation and CBES policies.

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Conduct initial and periodic face-to-face or telephonic assessments with elders as required by EOEA regulations and CBES Policies
  • Work collaboratively with the CBES Clinical Team, participated in joint assessment with Team RN as needed.
  • With elders’ participation, in collaboration with other members of the Interdisciplinary Team, develop and implement a comprehensive service plan utilizing:

Informal supports (family, friends, clergy, etc.)

Community resources (medical, legal, housing, etc.)

Home care purchased services

Other available resources

  • Coordinate service provision collaborate with vendors, health care providers, and other human services agencies to ensure service delivery as outlined by a comprehensive service plan, Personal Care plan, and other directives and preferences as stated by elders.
  • Participate in the hospital or Skilled Nursing Facilities discharge meetings as required.
  • Conduct wellness check phone calls and/or emergency home visits during emergencies to determine elders’ whereabouts.
  • Identify elders in at-risk situations, including abuse, neglect, and financial exploitation. Report to and collaborate with appropriate crisis intervention agencies, including Protective Services and Elders at Risk programs, to alleviate abuse, neglect, and other crises.
  • Act as an Advocate for the elders. Assist elders with housing issues, public assistance, insurance, and financial benefits, long-term care admissions, legal matters, including identifying needs, locating resources, and completing all applications and paperwork as necessary. Provide access to essential services to elders in the community by translation of functional needs to CBES Intake staff and other community service vendors.
  • Refer elders to other appropriate programs, including Medicaid Waiver, Respite, and Managed Care in Housing or other available and appropriate resources.
  • Maintain up-to-date consumers’ records, including progress notes and all other required forms.
  • Complete, file, and submit for review on a timely basis all home care forms, referral forms, and other documents as required by EOEA regulation and the CBES policies.
  • Provide translation between CBES staff and non-English-speaking consumers as needed.
  • Provide translation of written material, e.g., brochures, letters, forms, etc., when needed.
  • Complete, review and submit reports, statistical information, and other administrative paperwork as required by the Home Care Management Team and/or current the CBES policies.
  • Participate in the Quality Assurance process of home care service delivery as directed by EOEA regulation and CBES policies, including peer Care review and home visits. Provide feedback on vendor service provision for annual audits.
  • Update professional skills, knowledge of community resources, and gerontological issues.
  • Keep informed of all current CBES and EOEA regulations, policies, and procedures.
  • Attend Complex Case Review and Focus Group meetings.
  • Meet with CBES Behavioral Health Specialist
  • Attend all required meetings and training.
  • Perform other duties as assigned by CBES Management.

QUALIFICATIONS AND KNOWLEDGE:

  • Bilingual Care Managers must be fully fluent verbally and written in English and one of the following foreign languages
  • Must have excellent skills in observation, assessment, and problem-solving.
  • The position required strong organizational skills, including the ability to manage time effectively to meet deadlines.
  • Must be able to handle diverse responsibilities and work independently.
  • Good interpersonal skills, including the ability to relate with elders, caregivers, administration, and the ability to collaborate in an interdisciplinary context are required.
  • Effective advocacy skills, including understanding and sensitivity to cultural issues of the target client population.  Basic knowledge of community resources and programs and the ability to empower elders in improving their quality of life.
  • Must be able to work in urban, multi-ethnic and multi-racial neighborhoods.

EDUCATION:

  • A Bachelor’s Degree in Human Services, Social Work, Nursing, or equivalent experience and a minimum of three years’ experience in the human services field, preferably working with elders. Must have a basic knowledge of gerontological issues.

PHYSICAL REQUIREMENTS OF THE JOB:

  • Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.
  • Ability to climb stairs.
  • Ability to travel to the community to perform visits at consumers’ home and in other health care settings, such as nursing homes, Adult Day Health Centers, etc.
  • Work requires regularly standing, stooping, and bending.

POSITION:  Community Transition Liaison Case Assistant           

DEPARTMENT: Nursing Pool

DESIGNATION: Non-Exempt / Non-Union

SUPERVISOR: Community Transition Liaison Supervisor

POSITION SUMMARY:

The Community Transition Liaison Program (CTLP) supports nursing facility (NF) residents 22 years or older to transition to the least restrictive community-based alternatives.

The CTLP team assists and coordinates discharge planning, including defining goals, identifying options, and providing community-based resources support.

The CTLP Case Assistant supports the CTLP Liaison and Supervisor responsibilities.

This job description provides only general guidance for the CTLP Case Assistant position. The position may experience variations over time, and Central Boston Elder Services (CBES) retains the right to augment or adjust the job description.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Supports the Community Transition Liaison to operate at the top of their role and responsibility.
  • Accompanies the Liaison on nursing facility visits as needed.
  • Provides additional support to the Liaison for complex cases.
  • Gathers documentation needed to assist the consumer in applying for public benefits.
  • Assists the consumer in completing and submitting housing applications.
  • Conducts clerical duties as needed by Liaison and/or Supervisor, including data entry into EOEA-designated cloud-based data enterprise system.
  • Ensures case documentation meets the standards set forth by the Executive Office of Elder Affairs for the Community Transition Liaison Program
  • Other duties as assigned

QUALIFICATIONS:

  • 1 year of related work experience and/or interest in working with nursing facility residents including older adults or persons with disabilities who are transitioning from an institutional to a community setting.
  • High school degree or GED
  • A year of related work experience and interest in working with NF residents, including older adults or disabled persons, transitioning from institutional to least restrictive community-based alternatives

PHYSICAL REQUIREMENTS OF THE JOB:

  • Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.
  • Ability to climb stairs.
  • Ability to travel to the community to perform visits at consumers’ homes.
  • Work requires regular standing, stooping, and bending.

Apply Online

POSITION: Contracts Specialists (Hybrid)

DEPARTMENT: Fiscal

DESIGNATION: Exempt / Non-Union

SUPERVISOR: Senior Contracts Manager

POSITION SUMMARY:

The Contracts Specialists Under the Supervision of the Senior Contracts Manager will be responsible for maintaining legal documents, updating, and maintaining Wellsky databases and contact lists, assisting in the coordination of provider meetings, and provider surveys, keeping abreast of the agency’s obligations, with consideration to contract compliance.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

· Provide technical assistance related to the implantation, operation, and overall management of Provider Contracts and Memorandum of Understanding (MOUs).

· Coordinate, prepare materials for, and participate in provider monitoring and other provider activities to ensure contractual compliance.

· Review and update the WellSky provider contact list to ensure information is accurate.

· Monitor and update as required the Rate Wizard in WellSky to ensure rate changes in service orders, service deliveries, and care plans are current.

· Maintain an accurate list of provider contacts and provider services, languages, coverage towns, and rates listing.

· Respond to phone calls and other questions aligned with any/all aspects of the contract which may include services rendered and billing inquiries.

· Update the Senior Care Organizations (SCOs) provider list with billing Current Procedural Terminology (CPT) codes and communicate with the appropriate SCO provider with updates.

· Prepare and Process MassHealth FEW provider applications at the time of the renewal.

· Run Office of Inspector General (OIG) and General Services Administration (GSA) monthly checks on providers and maintain a record of the monthly checks.

· Attend External meetings relating to Provider Contracts. This includes the Boston Consortium, State Contracts Managers meetings, and other relevant meetings as an agency representative and take meeting minutes.

· Coordinate and present at annual providers’ meetings.

· Work on special projects as assigned.

QUALIFICATIONS:

· Outstanding written and verbal communication skills including the ability to communicate effectively across all levels of the organization.

· Excellent interpersonal skills and the ability to develop close working relationships and work collaboratively with internal and external customers.

· Ability to work independently with minimal supervision.

· Ability to function under pressure, manage multiple ongoing projects and meet deadlines.

· Ability to be flexible, open, and responsive to ongoing industry changes.

· Superior organizational and project management skills and attention to detail.

· Strong customer focus, a passion for producing high-quality work.

· Proficient in Microsoft Word, Excel, and PowerPoint.

· Working knowledge of current State Home Care Program regulations, policies, and procedures is a plus.

EDUCATION, SKILLS, AND EXPERIENCE:

· Bachelor’s degree in business management, Office Management Minimum of 1-2 years of related work experience in Elder Services or health care environment preferred.

· Will be considered 4-5 years of experience in place of education requirement.

PHYSICAL REQUIREMENTS OF THE JOB:

· Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.

· Ability to climb stairs.

· Ability to travel to the community to perform visits at consumers’ homes.

· Work requires regularly standing, stooping, and bending.

POSITION: Director of Home Care Programs

DEPARTMENT: Home Care

DESIGNATION: Non-Union, Exempt

SUPERVISOR: ED/Chief Programs Officer

POSITION SUMMARY:

The Director of Home Care Programs is responsible for the day-to-day operations of the Home Care Program and provides administrative oversight of the Interdisciplinary Care Management Teams to ensure full compliance with all applicable State (Division of Medical Assistance and the Executive Office of Elder Affairs), Federal regulations, and Central Boston Elder Services Policies and Procedures. The Director of Home Care Programs directly supervises Home Care Supervisors and collaborates with the Sr. Director of Clinical Services, Director of Quality Assurance and Compliance, and other Managers and Directors.

ESSENSTIAL FUNCTIONS AND RESPONSIBLITIES:

1. Motivates, provides support, consults, and regularly schedules supervision of Care Managers Supervisors.

2. Provides backup coverage as needed to the Care Manager Supervisors.

3. Participates in the development of internal quality assurance activities in collaboration with the Director of Quality Assurance and Compliance, Director of Program and Professional Development, and the Sr. Director of Clinical Services.

4. Works closely with the Supervisors, Managers, and the QA Department to identify performance measures and methods to improve overall performance; and in ensuring program compliance with all EOEA, state and federal policies and regulations, timeliness of assessments, meeting all quality and documentation requirements.

5. Chiefly responsible for ensuring CBES’s compliance with EOEA HC designation, in collaboration with other Directors. In addition to ensuring that the implementation of a workflow that incorporates quality efforts.

6. Assess, evaluate, measure, recommend, and implement quality assurance measures aligned with improving the overall delivery of services to consumers, which includes identifying employee training. Based upon operational metrics.

7. Ensures consistent and high-quality care for HC consumers.

8. Conducts regular staff performance reviews, provides regular feedback, and creates corrective action plans as appropriate to ensure compliance with EOEA, state and federal policies and regulations, CBES policies and procedures, quality performance measures and productivity standards.

9. Develops and implements operational policies and procedures to promote quality, efficient, cost-effective service delivery.

10. Develops clear and concise processes to ensure compliance with all policies, procedures, quality standards, and regulations in collaboration with the Sr. Directors, Director of Program and Professional Development, other Managers, Supervisors, and the QA Department.

11. Interviews, hires, and participates in the orientation for new staff.

12. Identifies program staff training needs with the CHRO to enhance staff skills and improve performance.

13. Other duties and projects as assigned.

QUALIFICATIONS:

1. Bachelor’s Degree in either social work, human services, public administration, nursing, gerontology and/or other appropriate fields, plus seven years’ experience in human services, at least five years of which have been spent in a supervisory/administrative position; or nursing experience in Home Care or Community Health.

2. Master’s Degree in either social work, human services, public administration, nursing, gerontology and/or other appropriate fields, plus five years’ experience in human services, and at least three years of which has been spent in a supervisory/administrative position.

3. Experience working in an Aging Services Access Point organization preferred with a working knowledge of Home Care, Special Programs, Medicare, and Medicaid regulations and/or community resources and reimbursement systems for health and social services.

4. Demonstrated ability to utilize computer-based recordkeeping and reporting systems to collect and analyze data. SAMS experience preferred.

5. Proficiency with Microsoft Office Suite including Word, Excel, and Power Point.

6. Excellent verbal and written communication skills, strong presentation, and training skills.

7. Must have demonstrated leadership ability, strong interpersonal and team building skills for working within a diverse interdisciplinary team.

8. Ability to communicate with a positive attitude, to assist in motivating staff to maximum level of performance and involvement and in negotiating differences and resolving conflicts.

9. Ability to function well under pressure in a fast-paced human service environment.

10. Ability to be flexible, open, and responsive to on-going industry changes.

11. Demonstrated ability to work with clients and coworkers in urban, multi-ethnic, and racially diverse environments.

12. Ability to provide leadership in supporting and enhancing the diversity of CBES staff and clients.

13. Must be organized and detail oriented, possess strong time management and priority settings skills with the ability to handle diverse responsibilities and to work independently with minimal supervision.

14. Has the capacity to provide supervision on home care client assessment issues.

PHYSICAL REQUIREMENTS OF THE JOB:

· Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.

· Ability to climb stairs.

· Ability to travel to the community to perform visits at consumers’ home.

· Work requires regular standing, stooping, and bending.

This job description is intended only to provide general guidance. It is understood that the position may evolve over time and that additional or different duties may be added at the management’s discretion. It is the policy of CBES to review and update job descriptions annually; however, updates or revisions may occur within a given year as indicated.

POSITION:     Geriatric Support Services Coordinator (GSSC)   

DEPARTMENT:       Special Programs

DESIGNATION:      Non-Exempt / Union

SUPERVISOR:         Sr. LTSS Manager

POSITION SUMMARY: The Geriatric Support Services Coordinator (GSSC) is a care manager assigned to work with SCO enrollees as well as serving as a member of the Primary Care Team (PCT).  In partnership with the SCO Program Coordinator, the GSSC is responsible for coordinating and providing community social services to SCO enrollees as directed by a contract between CBES and SCO Plan, and in accordance with the SCO’s policies, procedures, and practices.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  1. As a member of the Primary Care Team (PCT), participate in initial, ongoing, Post-Hospital Assessments of the health and functional status of enrollees via face-to-face, virtually, and /or telephonically. GSSC is required to participate in varies types of assessments as outlined in the contract between CBES and respective SCO Plans.
  2. Work in collaboration with the other Primary Care Team members to develop community-based care plans and related service packages necessary to improve or maintain an enrollee’s health and functioning.
  3. Arrange, coordinate, and authorize the provision of appropriate long-term care and social support services for enrollees (with the agreement of the PCT and following requirements set forth by the SCO). These may include but not be limited to ADL and IADL assist; housing; home-delivered meals; SNAP assistance; transportation, Mass Health Recertification, and referrals to other community organizations.
  4. Monitor the appropriate provision and functional outcomes of community long term care services that have been authorized by the PCT.
  5. Track enrollee transfers and adjust the service plan as deemed appropriate by the PCT and per requirements set forth by the SCO.
  6. Provide care management services in-person or via the telephone and email as requested by SCO RN.
  7. Prepare documentation and enter assessments in the agency database (SAMS and SCO CERs).
  8. Perform all services following state and federal law and written SCO management protocols, including timely entry of all information required recording in Centralized Enrollee Records (CER).
  9. Maintain care management documentation as specified in SCO care management protocols and directed by the CBES contact with the SCO plan.
  10. Report suspected Fraud, Waste and Abuse (FW&A) as required by CBES FW&A policy.
  11. Protect Consumers’ Personal Health Information (PHI) and report any suspected security breaches.
  12. Respond promptly to enrollee service requests.
  13. Attend and participate in PCT, agency and departmental meetings, team meetings, and CBES training as required.
  14. Complete all training as required by the SCO Plan.
  15. Perform other duties as assigned.

QUALIFICATIONS:

  • Must have an ability to assess clients and their respective needs, in additional to having knowledge of the community-based service network.
  • Excellent interpersonal and problem-solving skills required.
  • Previous experience and a comfort level working with a diverse population of staff and a multi-disciplinary team.
  • Access to a car is required.
  • Knowledge of other languages preferred.

EDUCATION, SKILLS AND EXPERIENCE:

  • Bachelor’s Degree and two years of professional experience in Case Management, Service Coordination, Outreach and/or advocacy with persons over the age of 65 preferred.

PHYSICAL REQUIREMENT OF THE JOB:

  • Ability to lift and carry objects frequently weighing between 10-15 pounds.
  • Ability to climb stairs.
  • Ability to travel to the community to perform visits at consumers’ home.
  • Work requires regularly standing, stooping and bending.

POSITION: On-Call Care Manager

DEPARTMENT: Home Care

DESIGNATION: Union; Non-Exempt

SUPERVISOR: On-Call Manager

POSITION SUMMARY:

The On-Call Care Manager (OCCM) is the care manager responsible for providing telephonic on-call care management to Central Boston Elder Services Home Care and Special Program consumers. The OCCM is responsible for coordinating services, providing information, and responding to inquiries regarding the community social services offered to consumers who are enrolled in Care Management Only and consumers in other programs who have their ongoing care managers temporarily unavailable, in accordance with the HIPAA regulations, CBES’s policies, procedures and practices. In addition, the On-Call Care Manager will provide information regarding the access to services available through CBES and other community resources to assist the caregivers, CBES business partners, medical practices, and others seeking information.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1. Provide care management services via the telephone to consumers who are enrolled in the Care Management Only Home Care Program.

2. Assist with service arrangement and coordination for CBES consumers as needed.

3. Address and follow up on any issues, complaints, and requisites reported by callers.

4. Transfer incoming calls to the appropriate CBES staff as requested by the caller.

5. Conduct Health and Wellness calls to CBES consumers who were reported on the “Missed Meals Report” as required by the CBES Policies and procedures and directed by the EOEA. (who is responsible for completing this task currently)

6. Contact Health and Wellness calls for consumers “At Risk” as directed by the management.

7. Assist with obtaining clinical or other case-related documentation for CBEC consumers and applicants as requested by the management team.

8. Take all necessary information and submit a Home Care referral for elders seeking assistance from CBES.

9. Immediately report all Critical Incidents to the manager in charge and complete Critical Incident Reports (CIRs) as required by the State and CBES policies.

10. Report all suspected abuse cases to the manager in charge.

11. Report to the manager in charge and submit a CBES complaint log to address all incoming complaints reported by callers.

12. If required, file Protective Service (PS); Disable Person Protection report (DPP), or other reporting documentation as required by the State.

13. Perform all services in accordance with state and federal law and written CBES management policies and procedures, including timely entry of all information required to be included in the Social Assistance Management System (SAMS).

14. Maintain care management documentation as required by CBES Unifies Documentation Policy.

QUALIFICATIONS:

1. Bachelor’s Degree and two years of professional experience in field care management, service coordination, outreach, and/or advocacy with persons over the age of 65 preferred.

2. Ability to assess clients and their needs and knowledge of the community-based service network.

3. Excellent written and oral communication skills required.

4. Excellent interpersonal and problem-solving skills Required.

5. Strong organizational skills.

6. Ability to work with a diverse population and within a multi-disciplinary team.

7. Ability to work in a high-pressure and time-sensitive environment.

8. Ability to work independently with minimum supervision.

9. Knowledge of other languages preferred.

PHYSICAL REQUIREMENTS OF THE JOB:

· Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.

· Ability to climb stairs.

· Ability to travel to the community to perform visits at consumers’ home.

· Work requires regularly standing, stooping, and bending

POSITION:              Protective Services Worker

DEPARTMENT:       Protective Services

DESIGNATION:      Non-Exempt / Union

SUPERVISOR:         Protective Service Supervisor

POSITION SUMMARY:

Receive and investigate reports of elder abuse and self-neglect.  Provide consultation and referrals as necessary.  Complete comprehensive assessments of the elder’s needs, risks and capacity to make decisions.  Provide problem-focused, goal-oriented, short-term casework/counseling interventions to elders determined to be suffering from a reportable condition of abuse, neglect, financial exploitation and/or self-neglect. Ensure all documentation is entered into Harmony APS computer software in accordance with protective service regulations and agency policies.

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  1. Receive case assignment of elder abuse and self-neglect and consult with PS Supervisor, as necessary for clarifications and directions.
  2. Complete comprehensive assessment of assigned case within 30 calendar days from date of referral.
    1. An emergency report will be responded to within 5 hours. Rapid Response reports within 24 hours. Non-emergency reports within 5 days.
    2. Assess elder’s capacity to consent to Protective Services.
    3. Contact relevant collaterals, as necessary.
    4. Consult with supervisor throughout investigation and on case opening.
    5. Continually assess and document elder’s level of risk and Capacity.
    6. Meet weekly, or more frequently if needed, with designated PS Supervisor to review cases, discuss case determinations, risk assessments, and changes in consumer status.
    7. Complete all case documentation as required by EOEA and CBES policies and procedures.
  3. Develop a Service Plan with PS Supervisor, and review with elder for consent, when appropriate.
    1. Develop and implement a service plan to which the elder has consented.
    2. Research, locate, and match services to elder’s needs and preferences utilizing the least restrictive, appropriate intervention.
    3. Enter written service plan into APS with timely revisions as required.
  4. Participate in 24-hour on call coverage as scheduled.
  5. Participate in receipt of intakes and entering intakes into APS in a timely manner.
  6. Represent the agency in external meetings as required, including statewide EOEA Meetings.
    1. Participate in regional and statewide PS meetings as necessary.
    2. Initiate and present PS community education trainings as necessary.
  7. Participate in relevant agency and EOEA trainings and keep informed of EOEA regulations and guidelines as necessary.
  8. Attend and contribute to department and Agency staff meetings.
  9. Protect consumers’ Personal Health Information (PHI) and report any suspected security breaches.
  10. Perform all services in accordance with state and federal regulations, and CBES policies and procedures.
  11. Other duties as assigned.

EDUCATION, SKILLS, AND EXPERIENCE:

  1. A Master’s degree from an accredited school in social work, psychology, counseling, human development, nursing or gerontology plus at least one year of experience in counseling, casework, or case management preferably in a Protective Services, domestic violence or crisis intervention capacity; OR a Bachelor’s degree from an accredited school in social work, psychology, counseling, human development, or gerontology plus at least two years’ experience in counseling, casework or case management providing protective, domestic violence or crisis intervention services.
  2. Prior experience working with elders preferred; sensitivity to elder issues required.
  3. Must demonstrate strong assessment skills.
  4. Effective client advocacy skills and the ability to empower elders as well as people with disabilities in improving the quality of their lives.
  5. Knowledge of Home Care and MassHealth Programs, as well as other community resources and basic knowledge of gerontology issues preferred.
  6. Strong written, interpersonal, and presentation skills that convey a positive attitude and build relationships with clients and coworkers in an urban, multi-ethnic and racially diverse environment.
  7. Must be organized and detail oriented, possess strong time management and priority settings skills with the ability to handle diverse responsibilities and to work independently with minimal supervision.
  8. Strong computer knowledge, skilled in Microsoft office programs, and proficient typing.
  9. ASAP and EOEA documentation experience preferred.
  10. Ability to work in a fast-paced and changing environment.

PHYSICAL REQUIREMENTS OF THE JOB:

  • Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.
  • Ability to climb stairs.
  • Ability to travel to the community to perform visits at consumers’ home.
  • Work requires regularly standing, stooping, and bending.

POSITION: Receptionist (flexible work arrangement)

DEPARTMENT: Human Resources Department

DESIGNATION: Union- Non-Exempt

SUPERVISOR: Chief Human Resources Officer

POSITION SUMMARY:

Serve as the first point of contact for incoming calls from consumers, medical facilities, businesses, staff, vendors, and the public from individuals contacting CBES by phone. She/he must be able to create a positive and professional impression with all callers.

When required, great visitors, and provide information regarding the organization to the public, clients, and customers.

ESSENTIAL FUNCTIONS AND RESPONISIBILITIES:

· Manage all incoming calls.

· Answer telephone, screen, and direct calls.

· Transfer calls to the appropriate department or person.

· Provide information regarding elder resources, if appropriate.

· Take messages, if appropriate.

· Maintain an up-to-date agency directory.

· Stay abreast of employee hires, transfers, and separations.

· Greet individuals entering the building, when required.

· Respond to queries from the public and customers, when required.

· Monitor visitor access and maintain security awareness, when required.

· Receive mail and deliveries, if needed.

· Tidy and maintain the reception area, if needed.

· Other duties as assigned.

KEY COMPETENCIES:

· Possess excellent communication skills.

· Be proficient in multitasking.

· Exceptional interpersonal and customer service skills.

· Comfortable respond to high call volume.

· Attentive listener.

· Highly dependable.

· Patient

EDUCATION, SKILLS, AND EXPERIENCE:

· High school diploma required.

· Knowledge of administrative and clerical procedures.

· Knowledge of computers and relevant software applications.

· Knowledge of customer service principles and practices.

PHYSICAL REQUIREMENTS OF THE JOB:

· Ability to life and carry objects frequently weighing up to 10 to 15 pounds

· Ability to climb stairs.

· Ability to travel to the community to perform visits at consumers’ home.

· Work requires regular standing, stooping, and bending.

This job description is intended only to provide general guidance. It is understood that the position may evolve over time and that additional or different duties may be added at the management’s discretion. It is the policy of CBES to review and update job descriptions annually; however, updates or revisions may occur within a given year as indicated.

POSITION: Resident Service Coordinator

DEPARTMENT: Home Care

DESIGNATION: Non-Exempt, Non-Union

SUPERVISOR: Resident Service Manager

POSITION SUMMARY:

The Resident Service Coordinator (RSC) is a member of the Special Programs Team. As prioritized by Property Management staff, Resident Service Coordinators work with tenants in designated BHA properties to resolve issues that are adversely affecting their health, well-being and/or tenancy. Resident Service Coordinators (RSCs) maintain regular office hours at the assigned site(s) and meet regularly with Property Management staff to review new referrals and to provide updates regarding ongoing case status and issues. If there are no new or ongoing urgent referral requests, RSCs will work on lesser priority requests and on obtaining additional community health and wellness resources for the site(s).

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

 

1. Meets with Property Management staff at assigned buildings at least weekly to review and prioritize resident referrals.

2. Establishes, posts, and maintains weekly office hours at each assigned building.

3. Meets with CBES Behavioral Health Consultant as needed for clinical guidance and to develop strategies to engage residents and achieve positive outcomes.

4. Conducts formal and informal needs assessments of residents referred and prioritized by Property Management staff.

5. Creates and implements action plans to resolve identified issues.

6. Coordinates referrals to programs to assist residents with personal care needs and the maintenance of their living spaces as needed.

7. Evaluates and refers residents for mental health interventions.

8. Documents the actions taken to resolve the issue or concern and any necessary follow up actions.

9. Provides assistance and information about accessing and navigating systems (e.g. completing BHA residents’ social service agency applications, reading and translating correspondence and paperwork).

10. Provides telephonic interpretation services to facilitate communication between residents if fluent in the language spoken by the resident.

11. Coordinates at least one health and well-being service event monthly for residents, such as periodic eye, podiatry, hearing and dental clinics, visiting nurse, exercise, health fairs, and other similar events.

12. Maintains accurate records of the hours worked and submit completed Service Worker Timesheets and sign-in sheets for the site’s weekly posted office hours by the specified due dates.

13. Compiles monthly summary reports with supporting documentation of services provided monthly by the specified due date which details the resident issues or concerns, the actions, if any, that were taken, the resolution of the issues or concerns, and any required follow-up actions needed.

14. A monthly calendar of events for the previous month and copies of flyers that were posted announcing scheduled events shall also be included in the monthly summary report.

15. Periodically conducts community/neighborhood resource audits to identify and develop partnerships that help address resident needs and support resident involvement in the community.

16. Meets with Property Development staff and the Resident Task Force at least quarterly to discuss and schedule upcoming events.

17. In conjunction with the Property Management staff, notifies all residents at least quarterly of the availability of the resident services referral system through flyers and any other means deemed effective.

18. Reports suspected cases of abuse and neglect to the appropriate entity.

19. Reports suspected Fraud, Waste and Abuse (FW&A) as required by CBES FW&A policy.

20. Protects Consumers’ Personal Health Information (PHI) and report any suspected security breaches.

21. Other duties as assigned

QUALIFICATIONS:

1. A minimum of a Bachelor’s Degree and at least two years of social services experience.

2. Ability to assess clients and their needs and knowledge of the community-based service network.

3. Excellent interpersonal and problem-solving skills required.

4. Ability to work with a racially, ethnically and linguistically diverse population of older adults and younger persons with disabilities.

5. Ability to speak and write fluently in English and Spanish.

6. Massachusetts Social Worker licensure preferred.

PHYSICAL REQUIREMENTS OF THE JOB:

· Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.

· Ability to climb stairs.

· Ability to travel to the community to perform visits at consumers’ home.

· Work requires regularly standing, stooping, and bending.

POSITION: Staff Nurse

DEPARTMENT: Nursing – Home Care Program

DESIGNATION: Exempt /Non-Union

SUPERVISOR: Clinical Manager

POSITION SUMMARY:

The Staff RN is responsible for insuring that EOEA’s Interdisciplinary Case Management Standards are met. The Staff RN will conduct home visits to assess consumers’ functional health status. RN will determine eligibility and appropriateness for community services, and programs and coordinate services to clients.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

· In conjunction with team members determine client appropriateness for various Home Care programs and services and determines clinical eligibility for Medicaid funded programs and other related services and the frequency, scope and duration of services.

· Promotes coordination and cooperation with community agencies and institutions that provide medical and social services to clients and collaborate with those agencies in the formation of appropriate, cost effective, quality service plans and service substitutions.

· Participates in the interdisciplinary review and assessment of cases with Care Manager prior to and after each home visit as evidenced by documented Interdisciplinary Case Conferences.

· Conducts home visits to assess clients’ functional, health and income status to determine eligibility and appropriateness for community long term care services and programs and coordinate services to clients.

· Performs MassHealth screenings to determine clinical eligibility for specific programs. Assessments are conducted on time according to EOEA Regulation.

· Provides back up coverage as needed across all teams and programs in conducting home visits and community assessments.

· Provides consultation to caregivers, providers and other community agencies.

· Assists in problem solving as it relates to care management and consumer related issues.

· Conducts and participate in agency meetings, committees’, task forces, trainings and workshops as needed.

· Maintains electronic and other records and prepares reports as required.

· Provides back up coverage as request to the CSSM/CAE RN in assisting nursing facility resident’s return to the community in the least restrictive setting in collaboration with the CSSM CM and nursing facility staff by providing support and education regarding community service options for the MassHealth member/applicant, family members and caregivers.

· Consistently shares sound judgment when making clinical decisions and appropriately notifies healthcare providers of significant changes.

· Completes CDS with 90% accuracy based on random 10% audit.

· Consistently meets budgetary requirements for ECOP and Choices.

· Updates care plan and adds them to N Drive 100% of the time.

· Provides excellent customer services as evidence by lack of complaints.

· Maintain accurate google calendars at all times.

· Adheres to all HIPAA Regulations as evidenced by no complaints or reported incidents.

QUALIFICATIONS:

· Must possess a valid Massachusetts license to practice as a Registered Nurse.

· Minimum of three years clinical experience, one of which must have been in community nursing.

· Must have demonstrated leadership ability.

· Must be able to work effectively within a diverse team.

· Must be organized and detail oriented.

· Possess working knowledge of community resources and reimbursement systems for health and social services.

EDUCATION, SKILLS, AND EXPERIENCE:

· A Bachelor of Science degree in Nursing or Associates of Science degree in Nursing and at least (1) year of clinical experience and/or nursing in a community or long-term care setting. or

· A Diploma RN and two (2) additional years of community-based nursing experience or long-term direct care service experience.

PHYSICAL REQUIREMENTS OF THE JOB:

· Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.· Ability to climb stairs.

· Ability to travel to the community to perform visits at consumers’ home.

· Work requires regularly standing, stooping, and bending