POSITION: Accounts Payable/Accounts Receivable Staff

DEPARTMENT: Fiscal

SUPERVISOR: Accounting Supervisor/Controller

DESIGNATION: Non-Union, Non-Exempt

POSITION SUMMARY:

The Senior Accounting Officer maintains the Agency’s accounting records and establishes and monitors internal controls in accordance with generally accepted accounting principles.

ESSENTIAL JOB FUNCTIONS:

· Responsible for the Agency’s Accounts Payable functions, ensuring vendors are paid correctly in accordance with their terms and expenses are properly recorded.

· Manage collection of monthly requests for contract reimbursements using detailed Accounts Receivable information.

· Ensure proper application of payments against outstanding AR balances.

· Assist in the preparation of monthly account reconciliations.

· Integrate accounting software, tracking the budget to actual results achieved to provide timely financial reports to budget managers.

· Assist with the month-end closing process.

· Assist in preparing the Agency’s annual operating budget.

· Provide support during the annual financial audit and assist in preparing year-end tax return schedules.

· Ensure that internal controls are in place that protect the organization against fraud and provides assurances that the accounting records are accurate, complete, and meet the requirements of auditors.

· Prepare yearly 1099 Tax forms

· Assist and coordinate with AFC staff in creating and maintaining accurate AFC caregiver information.

EDUCATION, SKILLS AND EXPERIENCE:

· Bachelor’s degree in accounting and/or equivalent work experience/training.

· 1-3 years of related accounting experience

· Good General Ledger accounting skills.

· Knowledge and experience of Microsoft Office products.

· Excellent people and customer service skills in working with employees.

· Ability to analyze, prioritize and organize multiple work tasks to consistently meet deadlines.

· Ability to work independently with minimum supervision.

· Ability to maintain strict confidentiality standards.

· Attention to detail and accuracy.

· Ability to maintain harmonious working relationships with other employees and outside professionals.

· Ability to work collaboratively as a member of a team.

· Ability to function under pressure, in a fast-paced human service environment.

· Flexibility in responding to on-going system and Agency changes.

PHYSICAL REQUIREMENTS OF THE JOB:

· Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.

· Ability to climb stairs.

· Ability to travel to the community to perform visits at consumers’ home.

· Work requires regularly standing, stooping, and bending.

This job description is intended only to provide general guidance. It is understood that the position may evolve over time and that additional or different duties may be added at management’s discretion. It is the policy of CBES to review and update job descriptions annually; however, updates or revisions may occur within a given year as indicated.

POSITION: AFC Licensed Practical Nurse (LPN)

DEPARTMENT: Nursing / Adult Foster Care

DESIGNATION: Non-Union, Exempt

SUPERVISOR: AFC RN Supervisor

POSITION SUMMARY:

The Adult Foster Care Licensed Practical Nurse (LPN), under the supervision of the Registered Nurse (RN), screens AFC Member and Caregiver referrals and completes initial and periodic clinical assessments in the member’s home. Under the supervision of the Registered Nurse, the AFC Licensed Practical Nurse develops a comprehensive Plan of Care for each member with input from the AFC Care Manager, the member, and AFC Caregiver and provides individualized AFC nursing services to meet the needs of each AFC Member. S/he orients and trains AFC Caregivers and works collaboratively with the AFC Care Manager as part of a multidisciplinary team to meet the nursing and care management needs of AFC Members.

PRIMARY RESPONSIBILITIES:

1. Under the supervision of the AFC Registered Nurse, the Licensed Practical Nurse reviews each member’s current medical information and completes nursing assessments in the member’s home utilizing the Minimum Data Set (MDS) as required.

2. Coordinate other applicable clinical assessments as needed.

3. Under the supervision of the Registered Nurse, the LPN completes MDS and all applicable documents to determine the member’s AFC level upon admission.

4. Reviews member documentation annually and when there is a significant change in the status.

5. Under the supervision of the Registered Nurse, the LPN develops and reviews on an ongoing basis an individualized AFC Plan of Care for each member that meets the member’s identified medical, physical, emotional, and social needs as outlined by the program.

6. Under the supervision of the Registered Nurse, the LPN monitors each member’s health status and completes a nursing progress note for each visit and encounter and upon any meaningful change in the member’s status.

7. Report changes in the health status of any member to the member’s primary care physician.

8. Coordinate the implementation of physician’s orders with the member, the AFC Caregiver, the AFC Program Director, and the AFC Care Manager.

9. Report changes in the member’s condition to the member’s primary care physician.

10. Send a copy of the member’s updated AFC Plan of Care and a copy of the member’s semiannual health-status report to the member’s physician for review and approval.

11. Educate the member about hygiene and health concerns.

12. Assist with obtaining information and accessing other healthcare and community services, as needed.

13. Make referrals to appropriate service providers if a member requires health or social services other than AFC.

14. Under the supervision of the Registered Nurse, the LPN maintains a record of member incidents and accidents in the member’s file.

15. Provide timely responses to the urgent or emergency needs of members.

16. Under the supervision of the Registered Nurse, participate in developing an emergency backup and personal care contingency plan for each member that includes an alternative care plan for the member if the AFC Caregiver is temporarily unavailable or unable to provide care.

17. Periodically review AFC Caregiver logs.

18. Identify and report members in at-risk situations, including abuse, neglect, and financial exploitation to the designated entity.

19. Document member medical leaves of absence in the designated tracking form and file it in the member’s record.

20. Select, orient, train, supervise, evaluate, and support AFC Caregivers in conjunction with the AFC Care Manager.

21. Conduct an orientation for each AFC Caregiver before the AFC Caregiver begins personal care.

22. Provide and track ongoing AFC Caregiver training on health and aging to ensure that the AFC Caregiver receives a minimum of eight hours of training per year.

23. Under the supervision of the Registered Nurse, plans and coordinates member discharges from the AFC Program.

24. Represent the AFC Program and CBES in the community at large and on professional boards and committees, as appropriate.

25. Attend, participate in, and conduct agency and departmental meetings as may be required.

26. Participate in AFC Program and CBES outreach programs and events as requested.

27. Prepare and submit reports as requested by CBES management.

28. Perform any additional duties as assigned.

29. The LPN will be cross trained to assist HC with CP reviews, etc.

QUALIFICATIONS AND KNOWLEDGE:

1. Excellent skills in observation, assessment, and problem-solving.

2. Strong people skills, including the ability to relate with Members, AFC Caregivers, primary care physicians, other health care professionals, and other informal and formal supports.

3. Effective advocacy skills, including understanding and sensitivity to cultural issues.

4. Basic knowledge of community resources and programs for elderly and disabled persons.

5. Ability to utilize computer-based record-keeping and reporting systems to collect and analyze data. SAMS experience preferred.

6. Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.

7. Excellent verbal and written communication skills, strong presentation, and training skills.

8. Ability to function well under pressure in a fast-paced human service environment.

9. Ability to be flexible, open, and responsive to ongoing industry changes.

10. Ability to work with Members, Caregivers, and coworkers in an urban, multi-ethnic, and racially diverse environment.

11. Strong organizational skills.

EDUCATION, EXPERIENCE, AND OTHER REQUIREMENTS:

1. Experience working with the Elderly and Disabled population.

2. Fully licensed by the Massachusetts Board of Registration in Nursing plus at least two years of recent experience in the direct care of elderly or disabled adults.

3. Must submit documentation of satisfactorily completing a pre-employment physical examination within the previous 12 months of the date of hire for the AFC Program.

4. Must submit documentation of tuberculosis screening within the previous 12 months of the date of hire for the AFC Program.

5. Must submit documentation of tuberculosis screening every two years after that.

6. Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.

7. Ability to climb stairs.

8. Ability to travel to the community to perform visits in Members’ homes.

9. Work requires regular standing, stooping, and bending.

ENVIRONMENT:

General office environment. Occasional travel to off-site locations.

This job description is intended only to provide general guidance. It is understood that the position may evolve over time, and additional or different duties may be added at the management’s discretion. It is the policy of CBES to review and revise job descriptions as needed.

POSITION:               Bilingual Care Manager 

DEPARTMENT:      Home Care 

DESIGNATION:       Non-Exempt / Union 

SUPERVISOR:         Home Care Team Manager 

POSITION SUMMARY:

The Bilingual Care Manager (BCM) is an essential member of the CBES Home Care Interdisciplinary Team. BCM works collaboratively with CBES Team RN and other members of the Interdisciplinary Team and interviews elders for Home Care Services to determine eligibility in home, hospital, nursing home, or different health care settings.  BCM conducts face-to face or telephonic assessments of elders’ physical, social, emotional, and environmental status within required time frames to determine elders’ unmet needs, identify elders’ goals, and develop a comprehensive service plan to support these goals. BCM completes all home visits and paperwork within guidelines of EOEA regulation and CBES policies.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Conduct initial and periodic face-to-face or telephonic assessments with elders as required by EOEA regulations and CBES Policies
• Work collaboratively with the CBES Clinical Team, participated in joint assessment with Team RN as needed.
• With elders’ participation, in collaboration with other members of the Interdisciplinary Team, develop and implement a comprehensive service plan utilizing:

Informal supports (family, friends, clergy, etc.)

Community resources (medical, legal, housing, etc.)

Home care purchased services

Other available resources

• Coordinate service provision collaborate with vendors, health care providers, and other human services agencies to ensure service delivery as outlined by a comprehensive service plan, Personal Care plan, and other directives and preferences as stated by elders.
• Participate in the hospital or Skilled Nursing Facilities discharge meetings as required.
• Conduct wellness check phone calls and/or emergency home visits during emergencies to determine elders’ whereabouts.
• Identify elders in at-risk situations, including abuse, neglect, and financial exploitation. Report to and collaborate with appropriate crisis intervention agencies, including Protective Services and Elders at Risk programs, to alleviate abuse, neglect, and other crises.
• Act as an Advocate for the elders. Assist elders with housing issues, public assistance, insurance, and financial benefits, long-term care admissions, legal matters, including identifying needs, locating resources, and completing all applications and paperwork as necessary. Provide access to essential services to elders in the community by translation of functional needs to CBES Intake staff and other community service vendors.
• Refer elders to other appropriate programs, including Medicaid Waiver, Respite, and Managed Care in Housing or other available and appropriate resources.
• Maintain up-to-date consumers’ records, including progress notes and all other required forms.
• Complete, file, and submit for review on a timely basis all home care forms, referral forms, and other documents as required by EOEA regulation and the CBES policies.
• Provide translation between CBES staff and non-English-speaking consumers as needed.
• Provide translation of written material, e.g., brochures, letters, forms, etc., when needed.
• Complete, review and submit reports, statistical information, and other administrative paperwork as required by the Home Care Management Team and/or current the CBES policies.
• Participate in the Quality Assurance process of home care service delivery as directed by EOEA regulation and CBES policies, including peer Care review and home visits. Provide feedback on vendor service provision for annual audits.
• Update professional skills, knowledge of community resources, and gerontological issues.
• Keep informed of all current CBES and EOEA regulations, policies, and procedures.
• Attend Complex Case Review and Focus Group meetings.
• Meet with CBES Behavioral Health Specialist
• Attend all required meetings and training.
• Perform other duties as assigned by CBES Management.

QUALIFICATIONS AND KNOWLEDGE:

• Bilingual Care Managers must be fully fluent verbally and written in English and one of the following foreign languages
• Must have excellent skills in observation, assessment, and problem-solving.
• The position required strong organizational skills, including the ability to manage time effectively to meet deadlines.
• Must be able to handle diverse responsibilities and work independently.
• Good interpersonal skills, including the ability to relate with elders, caregivers, administration, and the ability to collaborate in an interdisciplinary context are required.
• Effective advocacy skills, including understanding and sensitivity to cultural issues of the target client population.  Basic knowledge of community resources and programs and the ability to empower elders in improving their quality of life.
• Must be able to work in urban, multi-ethnic and multi-racial neighborhoods.

EDUCATION:

• A Bachelor’s Degree in Human Services, Social Work, Nursing, or equivalent experience and a minimum of three years’ experience in the human services field, preferably working with elders. Must have a basic knowledge of gerontological issues.

PHYSICAL REQUIREMENTS OF THE JOB:

• Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.
• Ability to climb stairs.
• Ability to travel to the community to perform visits at consumers’ home and in other health care settings, such as nursing homes, Adult Day Health Centers, etc.
• Work requires regularly standing, stooping, and bending.

POSITION: Contracts Specialists (Hybrid)

DEPARTMENT: Fiscal

DESIGNATION: Exempt / Non-Union

SUPERVISOR: Senior Contracts Manager

POSITION SUMMARY:

The Contracts Specialists Under the Supervision of the Senior Contracts Manager will be responsible for maintaining legal documents, updating, and maintaining Wellsky databases and contact lists, assisting in the coordination of provider meetings, and provider surveys, keeping abreast of the agency’s obligations, with consideration to contract compliance.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

· Provide technical assistance related to the implantation, operation, and overall management of Provider Contracts and Memorandum of Understanding (MOUs).

· Coordinate, prepare materials for, and participate in provider monitoring and other provider activities to ensure contractual compliance.

· Review and update the WellSky provider contact list to ensure information is accurate.

· Monitor and update as required the Rate Wizard in WellSky to ensure rate changes in service orders, service deliveries, and care plans are current.

· Maintain an accurate list of provider contacts and provider services, languages, coverage towns, and rates listing.

· Respond to phone calls and other questions aligned with any/all aspects of the contract which may include services rendered and billing inquiries.

· Update the Senior Care Organizations (SCOs) provider list with billing Current Procedural Terminology (CPT) codes and communicate with the appropriate SCO provider with updates.

· Prepare and Process MassHealth FEW provider applications at the time of the renewal.

· Run Office of Inspector General (OIG) and General Services Administration (GSA) monthly checks on providers and maintain a record of the monthly checks.

· Attend External meetings relating to Provider Contracts. This includes the Boston Consortium, State Contracts Managers meetings, and other relevant meetings as an agency representative and take meeting minutes.

· Coordinate and present at annual providers’ meetings.

· Work on special projects as assigned.

QUALIFICATIONS:

· Outstanding written and verbal communication skills including the ability to communicate effectively across all levels of the organization.

· Excellent interpersonal skills and the ability to develop close working relationships and work collaboratively with internal and external customers.

· Ability to work independently with minimal supervision.

· Ability to function under pressure, manage multiple ongoing projects and meet deadlines.

· Ability to be flexible, open, and responsive to ongoing industry changes.

· Superior organizational and project management skills and attention to detail.

· Strong customer focus, a passion for producing high-quality work.

· Proficient in Microsoft Word, Excel, and PowerPoint.

· Working knowledge of current State Home Care Program regulations, policies, and procedures is a plus.

EDUCATION, SKILLS, AND EXPERIENCE:

· Bachelor’s degree in business management, Office Management Minimum of 1-2 years of related work experience in Elder Services or health care environment preferred.

· Will be considered 4-5 years of experience in place of education requirement.

PHYSICAL REQUIREMENTS OF THE JOB:

· Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.

· Ability to climb stairs.

· Ability to travel to the community to perform visits at consumers’ homes.

· Work requires regularly standing, stooping, and bending.

POSITION:     Geriatric Support Services Coordinator (GSSC)   

DEPARTMENT:       Special Programs

DESIGNATION:      Non-Exempt / Union

SUPERVISOR:         Sr. LTSS Manager

POSITION SUMMARY: The Geriatric Support Services Coordinator (GSSC) is a care manager assigned to work with SCO enrollees as well as serving as a member of the Primary Care Team (PCT).  In partnership with the SCO Program Coordinator, the GSSC is responsible for coordinating and providing community social services to SCO enrollees as directed by a contract between CBES and SCO Plan, and in accordance with the SCO’s policies, procedures, and practices.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1. As a member of the Primary Care Team (PCT), participate in initial, ongoing, Post-Hospital Assessments of the health and functional status of enrollees via face-to-face, virtually, and /or telephonically. GSSC is required to participate in varies types of assessments as outlined in the contract between CBES and respective SCO Plans.
2. Work in collaboration with the other Primary Care Team members to develop community-based care plans and related service packages necessary to improve or maintain an enrollee’s health and functioning.
3. Arrange, coordinate, and authorize the provision of appropriate long-term care and social support services for enrollees (with the agreement of the PCT and following requirements set forth by the SCO). These may include but not be limited to ADL and IADL assist; housing; home-delivered meals; SNAP assistance; transportation, Mass Health Recertification, and referrals to other community organizations.
4. Monitor the appropriate provision and functional outcomes of community long term care services that have been authorized by the PCT.
5. Track enrollee transfers and adjust the service plan as deemed appropriate by the PCT and per requirements set forth by the SCO.
6. Provide care management services in-person or via the telephone and email as requested by SCO RN.
7. Prepare documentation and enter assessments in the agency database (SAMS and SCO CERs).
8. Perform all services following state and federal law and written SCO management protocols, including timely entry of all information required recording in Centralized Enrollee Records (CER).
9. Maintain care management documentation as specified in SCO care management protocols and directed by the CBES contact with the SCO plan.
10. Report suspected Fraud, Waste and Abuse (FW&A) as required by CBES FW&A policy.
11. Protect Consumers’ Personal Health Information (PHI) and report any suspected security breaches.
12. Respond promptly to enrollee service requests.
13. Attend and participate in PCT, agency and departmental meetings, team meetings, and CBES training as required.
14. Complete all training as required by the SCO Plan.
15. Perform other duties as assigned.

QUALIFICATIONS:

• Must have an ability to assess clients and their respective needs, in additional to having knowledge of the community-based service network.
• Excellent interpersonal and problem-solving skills required.
• Previous experience and a comfort level working with a diverse population of staff and a multi-disciplinary team.
• Access to a car is required.
• Knowledge of other languages preferred.

EDUCATION, SKILLS AND EXPERIENCE:

• Bachelor’s Degree and two years of professional experience in Case Management, Service Coordination, Outreach and/or advocacy with persons over the age of 65 preferred.

PHYSICAL REQUIREMENT OF THE JOB:

• Ability to lift and carry objects frequently weighing between 10-15 pounds.
• Ability to climb stairs.
• Ability to travel to the community to perform visits at consumers’ home.
• Work requires regularly standing, stooping and bending.

POSITION: On-Call Care Manager

DEPARTMENT: Home Care

DESIGNATION: Union; Non-Exempt

SUPERVISOR: On-Call Manager

POSITION SUMMARY:

The On-Call Care Manager (OCCM) is the care manager responsible for providing telephonic on-call care management to Central Boston Elder Services Home Care and Special Program consumers. The OCCM is responsible for coordinating services, providing information, and responding to inquiries regarding the community social services offered to consumers who are enrolled in Care Management Only and consumers in other programs who have their ongoing care managers temporarily unavailable, in accordance with the HIPAA regulations, CBES’s policies, procedures and practices. In addition, the On-Call Care Manager will provide information regarding the access to services available through CBES and other community resources to assist the caregivers, CBES business partners, medical practices, and others seeking information.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1. Provide care management services via the telephone to consumers who are enrolled in the Care Management Only Home Care Program.

2. Assist with service arrangement and coordination for CBES consumers as needed.

3. Address and follow up on any issues, complaints, and requisites reported by callers.

4. Transfer incoming calls to the appropriate CBES staff as requested by the caller.

5. Conduct Health and Wellness calls to CBES consumers who were reported on the “Missed Meals Report” as required by the CBES Policies and procedures and directed by the EOEA. (who is responsible for completing this task currently)

6. Contact Health and Wellness calls for consumers “At Risk” as directed by the management.

7. Assist with obtaining clinical or other case-related documentation for CBEC consumers and applicants as requested by the management team.

8. Take all necessary information and submit a Home Care referral for elders seeking assistance from CBES.

9. Immediately report all Critical Incidents to the manager in charge and complete Critical Incident Reports (CIRs) as required by the State and CBES policies.

10. Report all suspected abuse cases to the manager in charge.

11. Report to the manager in charge and submit a CBES complaint log to address all incoming complaints reported by callers.

12. If required, file Protective Service (PS); Disable Person Protection report (DPP), or other reporting documentation as required by the State.

13. Perform all services in accordance with state and federal law and written CBES management policies and procedures, including timely entry of all information required to be included in the Social Assistance Management System (SAMS).

14. Maintain care management documentation as required by CBES Unifies Documentation Policy.

QUALIFICATIONS:

1. Bachelor’s Degree and two years of professional experience in field care management, service coordination, outreach, and/or advocacy with persons over the age of 65 preferred.

2. Ability to assess clients and their needs and knowledge of the community-based service network.

3. Excellent written and oral communication skills required.

4. Excellent interpersonal and problem-solving skills Required.

5. Strong organizational skills.

6. Ability to work with a diverse population and within a multi-disciplinary team.

7. Ability to work in a high-pressure and time-sensitive environment.

8. Ability to work independently with minimum supervision.

9. Knowledge of other languages preferred.

PHYSICAL REQUIREMENTS OF THE JOB:

· Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.

· Ability to climb stairs.

· Ability to travel to the community to perform visits at consumers’ home.

· Work requires regularly standing, stooping, and bending

POSITION: Program Support Specialist (Any Language)

DEPARTMENT: Program Management (Designated Program)

DESIGNATION: Non-Exempt /Non-Union

SUPERVISOR: Manager (Designated Program)

POSITION SUMMARY:

The Program Support Specialist provides follow-up to a programs’ daily operations. The incumbent will participate in CBES projects and staff training as needed. S/he will work in

collaboration with the CBES directors, managers, supervisors, and staff. In addition, the Program Support Specialist will promote CBES’ mission statement and represents CBES in the community. S/he will participate in outreach, workshops, events, and other activities in conjunction with the agency’s Community Relations Department and Management Team as required.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1. Maintain ongoing communication and provide prompt responses to CBES contracted partners and providers in an efficient and courteous manner.

a. Monitor daily correspondence and follow up appropriately as needed.

b. Monitor and/or communicate to the appropriate staff the following notifications from a variety of notification systems:

i. MassHealth Status changes

ii. Hospital admissions and discharges.

iii. Other changes that may impact consumers’ safety and well-being such as consumers’ health status, insurance coverage, informal support system, or living arrangement.

2. Assist program staff with:

a. Service implementation, closing, and care plan change requests submitted by the plan’s administrators and CBES staff.

b. Adaptive equipment requests through the plan contracted vendors.

3. Complete paperwork aligned with procedures for consumer program transfers.

4. Complete required procedures for consumer case closing.

5. Assist with resolving billing discrepancies.

6. Assist in researching and resolving SAMS errors.

7. Provide other follow up support to the program staff and management team.

8. Provide logistical support to the Program Management Team including, but not limited to:

a. Prepare information and reports for program Management Team as requested.

b. Collaborate with other departments, as necessary.

c. Assist with SAMS data clean-up.

d. Assist with wellness checks.

e. Assist with language translation (if applicable).

f. Assist with monitoring of uncovered cases.

g. Assist with scheduling ongoing routine assessments.

9. Upload attachments in consumer electronic files, file, archive, and dispose of paper documents, (as needed) per HIPAA, PHI and CBES policies and procedures.

10. Participate in the orientation and training of CBES staff.

11. Attend all Program Management meetings and trainings.

12. Perform other duties as assigned.

QUALIFICATIONS:

1. High school diploma required, college degree welcomed but not required.

2. Ability to work independently with minimal supervision.

3. Experience in computerized business applications.

4. Strong verbal and written communication skills.

5. Strong organizational skills, including the ability to manage time effectively to meet deadlines.

6. Attention to details and ability to multitask.

7. Experience in developing a strong working knowledge of a client database management system.

8. Ability to keep up with changes and develop a strong working knowledge of changes in procedures and regulations for EOEA, CBES programs, and other policies.

9. Evidence of ability to maintain confidential information.

10. Ability to collaborate with a diverse staff.

11. Ability to work collaboratively as a member of a team.

12. Ability to be flexible and willing to assist where and when needed.

PHYSICAL REQUIREMENTS OF THE JOB:

· Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.

· Ability to climb stairs.

· Ability to travel to the community to perform visits at consumers’ home.

· Work requires regularly standing, stooping, and bending.

This job description is intended only to provide general guidance. It is understood that the position may evolve over time and that additional or different duties may be added at the management’s discretion. It is the policy of CBES to review and update job descriptions annually; however, updates or revisions may occur within a given year as indicated.

POSITION:          Protective Service Supervisor

DEPARTMENT:  Protective Services

STATUS:               Exempt

SUPERVISOR:    Protective Service Manager

POSITION SUMMARY:

Direct supervision of Protective Service (PS) Workers to ensure that services provided in response to PS reports are in full compliance with EOEA regulations and agency policies. Provide and document ongoing consultation and direction to staff during investigations and at all critical case junctures. Ensure documentation and case determinations are entered appropriately into Harmony APS.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1. Responsible for motivating, and providing support to the Protective Service workers (PSWs).
   1. Meet with PSWs during regularly scheduled weekly supervisory sessions and informally for consultation as needed.
   2. Review client cases, problem solve, and provide direction to PSWs.
   3. Monitor caseloads and ensure that PSWs are completing timely and thorough investigations.
   4. Ensure PSWs are appropriately assessing elders’ capacity and adhering to elders’ consent to the provision of protective services.
   5. Monitor investigations/assessments and approve service plans and goals.
   6. Participate in 24-hour on call coverage as scheduled.
   7. Serve as back-up supervisor to assigned PSWs/Intake Workers in the absence of their direct supervisor.
   8. Provide screening of PS reports and document all appropriate screening decisions.
   9. Adhere to all the regulations related to reportable conditions.
   10. Determine response status as emergency, rapid or non-emergency.
2. Complete all data entry and documentation as required by EOEA and CBES policies and procedures.
3. Monitor the timeliness, accuracy, and completeness of Investigations.
4. Conduct regular staff performance reviews, and create corrective action plans as appropriate to ensure compliance with EOEA regulations and CBES policies and procedures.
5. Conduct quality assurance activities to include random case file review.
6. Assist in the development and implementation of any new policies and procedures.
7. Participate in interdisciplinary case conferences and provide case consultation as needed.
8. Collaborate with the program and senior management to assist staff with professional growth and career related goals development.
9. Identify program staff training needs with program and senior management to enhance staff skills and improve performance.
10. Participate in interviewing and making hiring recommendations.
11. Participate in the training and orientation of staff.
12. Attend and/or conduct internal meetings as required.
13. Represent the agency in external meetings as required, including statewide EOEA Meetings.
14. Protect Consumers’ Personal Health Information (PHI) and report any suspected security breaches.
15. Work collaboratively with other staff members in a multi-ethnic and racially diverse environment.
16. Perform all services in accordance with state and federal regulations and CBES policies and procedures.
17. Other duties and projects as assigned.

EDUCATION, SKILLS AND EXPERIENCE:

1. Licensed Independent Clinical Social Worker or other high-level professional degree desirable. Master’s degree from an accredited school in social work, psychology, counseling, human

development, nursing or gerontology with at least two years of experience in areas of counseling, casework, domestic violence or case management in a human services agency providing protective or crisis intervention services to the elderly or a Bachelor’s degree from an accredited school in social work, psychology, counseling, human development, nursing or gerontology plus five years of experience in areas of counseling, casework, domestic violence or case management in a human services agency providing protective or crisis intervention services to the elderly .

2. Previous supervisory experience highly desirable.
3. Effective client advocacy skills and the ability to empower elders as well as those with people with disabilities in improving the quality of their lives.
4. Must have demonstrated leadership ability, problem solving skills, strong interpersonal and team building skills for managing within a multi-ethnic and racially diverse environment.
5. ASAP and EOEA documentation experience preferred.
6. Strong written, interpersonal, and presentation skills that convey a positive attitude and build relationships with clients and coworkers.
7. Must be organized and detail oriented, possess strong time management and priority settings skills with the ability to handle diverse responsibilities and to work independently with minimal supervision.
8. Must be capable of working with a high degree of independence, using good judgment to anticipate and resolve issues as they arise.
9. Strong computer knowledge, skilled in Microsoft office programs, and proficient typing.
10. Ability to work in a fast-paced and changing environment.

PHYSICAL REQUIREMENTS OF THE JOB:

1. Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.
2. Ability to climb stairs.
3. Ability to accompany workers to home visits for observation and training purposes.
4. Work requires regularly standing, stooping, and bending.

This job description is intended only to provide general guidance.   It is understood that the position may evolve over time and that additional or different duties may be added at management’s discretion.  It is the policy of CBES to review and revise job descriptions as needed.

POSITION:              Protective Services Worker

DEPARTMENT:       Protective Services

DESIGNATION:      Non-Exempt / Union

SUPERVISOR:         Protective Service Supervisor

POSITION SUMMARY:

Receive and investigate reports of elder abuse and self-neglect.  Provide consultation and referrals as necessary.  Complete comprehensive assessments of the elder’s needs, risks and capacity to make decisions.  Provide problem-focused, goal-oriented, short-term casework/counseling interventions to elders determined to be suffering from a reportable condition of abuse, neglect, financial exploitation and/or self-neglect. Ensure all documentation is entered into Harmony APS computer software in accordance with protective service regulations and agency policies.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1. Receive case assignment of elder abuse and self-neglect and consult with PS Supervisor, as necessary for clarifications and directions.
2. Complete comprehensive assessment of assigned case within 30 calendar days from date of referral.
   1. An emergency report will be responded to within 5 hours. Rapid Response reports within 24 hours. Non-emergency reports within 5 days.
   2. Assess elder’s capacity to consent to Protective Services.
   3. Contact relevant collaterals, as necessary.
   4. Consult with supervisor throughout investigation and on case opening.
   5. Continually assess and document elder’s level of risk and Capacity.
   6. Meet weekly, or more frequently if needed, with designated PS Supervisor to review cases, discuss case determinations, risk assessments, and changes in consumer status.
   7. Complete all case documentation as required by EOEA and CBES policies and procedures.
3. Develop a Service Plan with PS Supervisor, and review with elder for consent, when appropriate.
   1. Develop and implement a service plan to which the elder has consented.
   2. Research, locate, and match services to elder’s needs and preferences utilizing the least restrictive, appropriate intervention.
   3. Enter written service plan into APS with timely revisions as required.
4. Participate in 24-hour on call coverage as scheduled.
5. Participate in receipt of intakes and entering intakes into APS in a timely manner.
6. Represent the agency in external meetings as required, including statewide EOEA Meetings.
   1. Participate in regional and statewide PS meetings as necessary.
   2. Initiate and present PS community education trainings as necessary.
7. Participate in relevant agency and EOEA trainings and keep informed of EOEA regulations and guidelines as necessary.
8. Attend and contribute to department and Agency staff meetings.
9. Protect consumers’ Personal Health Information (PHI) and report any suspected security breaches.
10. Perform all services in accordance with state and federal regulations, and CBES policies and procedures.
11. Other duties as assigned.

EDUCATION, SKILLS, AND EXPERIENCE:

1. A Master’s degree from an accredited school in social work, psychology, counseling, human development, nursing or gerontology plus at least one year of experience in counseling, casework, or case management preferably in a Protective Services, domestic violence or crisis intervention capacity; OR a Bachelor’s degree from an accredited school in social work, psychology, counseling, human development, or gerontology plus at least two years’ experience in counseling, casework or case management providing protective, domestic violence or crisis intervention services.
2. Prior experience working with elders preferred; sensitivity to elder issues required.
3. Must demonstrate strong assessment skills.
4. Effective client advocacy skills and the ability to empower elders as well as people with disabilities in improving the quality of their lives.
5. Knowledge of Home Care and MassHealth Programs, as well as other community resources and basic knowledge of gerontology issues preferred.
6. Strong written, interpersonal, and presentation skills that convey a positive attitude and build relationships with clients and coworkers in an urban, multi-ethnic and racially diverse environment.
7. Must be organized and detail oriented, possess strong time management and priority settings skills with the ability to handle diverse responsibilities and to work independently with minimal supervision.
8. Strong computer knowledge, skilled in Microsoft office programs, and proficient typing.
9. ASAP and EOEA documentation experience preferred.
10. Ability to work in a fast-paced and changing environment.

PHYSICAL REQUIREMENTS OF THE JOB:

• Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.
• Ability to climb stairs.
• Ability to travel to the community to perform visits at consumers’ home.
• Work requires regularly standing, stooping, and bending.

POSITION: Staff Nurse

DEPARTMENT: Nursing – Home Care Program

DESIGNATION: Exempt /Non-Union

SUPERVISOR: Clinical Manager

POSITION SUMMARY:

The Staff RN is responsible for insuring that EOEA’s Interdisciplinary Case Management Standards are met. The Staff RN will conduct home visits to assess consumers’ functional health status. RN will determine eligibility and appropriateness for community services, and programs and coordinate services to clients.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

· In conjunction with team members determine client appropriateness for various Home Care programs and services and determines clinical eligibility for Medicaid funded programs and other related services and the frequency, scope and duration of services.

· Promotes coordination and cooperation with community agencies and institutions that provide medical and social services to clients and collaborate with those agencies in the formation of appropriate, cost effective, quality service plans and service substitutions.

· Participates in the interdisciplinary review and assessment of cases with Care Manager prior to and after each home visit as evidenced by documented Interdisciplinary Case Conferences.

· Conducts home visits to assess clients’ functional, health and income status to determine eligibility and appropriateness for community long term care services and programs and coordinate services to clients.

· Performs MassHealth screenings to determine clinical eligibility for specific programs. Assessments are conducted on time according to EOEA Regulation.

· Provides back up coverage as needed across all teams and programs in conducting home visits and community assessments.

· Provides consultation to caregivers, providers and other community agencies.

· Assists in problem solving as it relates to care management and consumer related issues.

· Conducts and participate in agency meetings, committees’, task forces, trainings and workshops as needed.

· Maintains electronic and other records and prepares reports as required.

· Provides back up coverage as request to the CSSM/CAE RN in assisting nursing facility resident’s return to the community in the least restrictive setting in collaboration with the CSSM CM and nursing facility staff by providing support and education regarding community service options for the MassHealth member/applicant, family members and caregivers.

· Consistently shares sound judgment when making clinical decisions and appropriately notifies healthcare providers of significant changes.

· Completes CDS with 90% accuracy based on random 10% audit.

· Consistently meets budgetary requirements for ECOP and Choices.

· Updates care plan and adds them to N Drive 100% of the time.

· Provides excellent customer services as evidence by lack of complaints.

· Maintain accurate google calendars at all times.

· Adheres to all HIPAA Regulations as evidenced by no complaints or reported incidents.

QUALIFICATIONS:

· Must possess a valid Massachusetts license to practice as a Registered Nurse.

· Minimum of three years clinical experience, one of which must have been in community nursing.

· Must have demonstrated leadership ability.

· Must be able to work effectively within a diverse team.

· Must be organized and detail oriented.

· Possess working knowledge of community resources and reimbursement systems for health and social services.

EDUCATION, SKILLS, AND EXPERIENCE:

· A Bachelor of Science degree in Nursing or Associates of Science degree in Nursing and at least (1) year of clinical experience and/or nursing in a community or long-term care setting. or

· A Diploma RN and two (2) additional years of community-based nursing experience or long-term direct care service experience.

PHYSICAL REQUIREMENTS OF THE JOB:

· Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.· Ability to climb stairs.

· Ability to travel to the community to perform visits at consumers’ home.

· Work requires regularly standing, stooping, and bending

TITLE: Senior Care Options (SCO) Supervisor for CCA SCO and SCO Tufts Plans

DEPARTMENT: Special Programs

DESIGNATION: Non-union, Non-exempt

SUPERVISOR: Senior LTTS Manager

POSITION SUMMARY:

The SCO Supervisor for CCA SCO and SCO Tufts plans is responsible for the day-to-day operations of the programs and the supervision of the Geriatric Support Services team members (GSSCs). The SCO Supervisor works with the SCO Plan Management Team, Special Programs and Home Care Management and CBES Operations Team to ensure that CCA SCO, SCO Tufts and CBES standards are met. The SCO Supervisor serves as liaison to CCA SCO and SCO Tufts Primary Care Team members and other designated SCO personnel.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

· Provide supervision and oversight of the SCO GSSCs, including weekly supervision meetings and performance evaluations.

· Approve timesheets, weekly schedules, time off requests, and conduct other related paperwork and duties as instructed.

· Provide consultation to the GSSCs regarding consumer assessments and service planning, use of resources, time management, problem-solving techniques and gerontological issues.

· Accompany GSSCs on home visits for the purpose of staff training, evaluations, support, and guidance in difficult situations.

· Assist GSSCs with professional growth and career related goal development.

· Ensures that SCO and CBES policies and procedures are followed by the staff.

· Serve as a liaison between CCA SCO, SCO Tufts, CBES staff, Protective Service, providers, and consumers as needed.

· Review and reconcile monthly member rosters, as needed, and make monthly

consumer assignments to GSSCs based on language and caseload numbers.

· Assist in resolution of billing discrepancies as needed.

· Participate in internal and external SCO team meetings, CBES staff meetings, agency committees and events, and related task force meetings as appropriate.

· Attend trainings offered internally and externally to improve skills and knowledge relevant to role. Share information gleaned from trainings with other staff.

· Participate in the hiring process and orientation of new GSSCs.

· Organize and update resource information, program forms and other materials.

· Must carry a small case load of 30-40 consumers.

· Perform any additional duties as assigned.

EDUCATION AND EXPERIENCE:

1. Bachelor’s degree preferably in social work, human services, nursing, psychology, sociology, or a minimum of three years’ experience in a human service-related field, preferably working with elders.

2. Two years working in an Aging Services Access Point (ASAP) organization with case management experience, with at least one-year of supervisory experience strongly preferred.

3. Experience working with SCO Plans and knowledge of their database systems preferred.

QUALIFICATIONS

· Strong organizational skills required.

· Excellent interpersonal, written, and verbal communications skills required.

· Ability to work with a diverse population and within multiple multi-disciplinary teams.

· Familiarity with federal and state programs and local resources.

· Basic computer skills including Microsoft Word and Excel.

· Ability to be proactive, take initiative, and be a self-starter.

PHYSICAL REQUIREMENTS OF THE JOB:

· Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.

· Ability to climb stairs.

· Ability to travel to the community to perform visits at consumers’ homes.

· Work requires regular standing, stooping, and bending