Careers

Careers

Our goal is to hire a diverse group of talented individuals who are committed to the Agency’s mission of ensuring the safety and well being of elders and those with disabilities residing in the Greater Boston area.

If your passion is to join an organization where you can make a difference, have a positive impact on the lives of others, Central Boston Elder Services is the place for you!

DIVERSITY AND INCLUSION

Diversity at Central Boston Elder Services is not a goal, but rather a journey. It is an endless process identifying and incorporating differences in an ever-changing world. At CBES, we understand the importance of diversity and are passionate about the mission we have undertaken. Acknowledging and taking advantage of differences in who we are, how we think, how we contribute ultimately creates a workforce that is more productive and accepted in the marketplace.

Interested Applicants

We are committed to building a pipeline of talent. If you are interested in making a difference, please submit your resume for future consideration.

Please submit your resume here:
or via email to: hr@centralboston.org
Applicants may also submit via fax or mail. See below for details:

 

By Fax
617.277-5025

By Mail
Central Boston Elder Services
Human Resources Department
2315 Washington Street
Boston, MA 02119

CBES Benefits

The Benefits Package includes but is not limited to:

    • Blue Cross / Blue Shield Health & Dental coverage – effective first day of employment
    • Paid Vacation, Holidays, Personal, and Sick Days
    • Retirement Plan – 403B
    • Tuition Assistance
    • Short/Long Term Disability Insurance – Employer Paid
    • Life Insurance – Employer Paid
    • Health Reimbursements and Flexible Spending Accounts

Open Positions

To learn more, please review the list of employment opportunities outlined below.  Click here to see the flyer

Administrative Support Coordinator

POSITION: Administrative Support Coordinator

DEPARTMENT: Special Programs

DESIGNATION: Non-Union, Non-Exempt

SUPERVISOR: Sr. Clinical Director/AFC

POSITION SUMMARY:

The Administrative Support Coordinator is essential to provide day-to day administrative support to the Special Programs Department.

The Administrative Support Coordinator takes initiative and exercises independent thinking. Responsible for the management of multiple projects, setting priorities and meeting aggressive deadlines in a fast-paced environment.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1. Provides administrative support to the Special Programs Department and other CBES departments as needed.

2. Assists in the coordination of meetings, conference rooms, conference calls and correspondence.

3. Develops and edits reports and presentations.

4. Analyzes statistical data to find trends.

5. Monitors the departments data integrity to assist in the formality of recommendations or plans to improve the workflow.

6. Assists the CBES Training Manager with training of the new staff members.

7. Coordinates Special Programs Department projects; maintains a project log that reflects projects completed.

8. Coordinates and oversees document production. Creates marketing and outreach media, such as brochures and website updates.

9. Researches and compiles materials needed for important meetings, calls and projects.

10. Other duties as assigned.

QUALIFICATIONS:

1. Associate’s or Bachelor’s Degree required with 1-2 years related experience

2. Strong proficiency in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).

3. Ability to adapt to shifting priorities, meet deadlines and effectively execute in a fast-paced environment.

4. Proactive approach to problem-solving and prioritization complemented by strong decision-making capability.

5. Excellent communication skills both written and verbal. Must have the ability to comfortably interact and communicate with all levels of the organization.

6. Excellent organizational skills with strong attention to detail.

7. Proven ability to handle confidential information with discretion.

8. Ability to work independently and collaboratively.

9. Self-motivated and goal-oriented.

10. Perform other related duties as assigned.

PHYSICAL REQUIREMENTS OF THE JOB:

· Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.

· Ability to climb stairs.

· Ability to travel to the community to perform visits at consumers’ home.

· Work requires regularly standing, stooping, and bending

Bilingual Care Manager

POSITION:               Bilingual Care Manager 

DEPARTMENT:      Home Care 

DESIGNATION:       Non-Exempt / Union 

SUPERVISOR:         Home Care Team Manager 

POSITION SUMMARY:

The Bilingual Care Manager (BCM) is an essential member of the CBES Home Care Interdisciplinary Team. BCM works collaboratively with CBES Team RN and other members of the Interdisciplinary Team and interviews elders for Home Care Services to determine eligibility in home, hospital, nursing home, or different health care settings.  BCM conducts face-to face or telephonic assessments of elders’ physical, social, emotional, and environmental status within required time frames to determine elders’ unmet needs, identify elders’ goals, and develop a comprehensive service plan to support these goals. BCM completes all home visits and paperwork within guidelines of EOEA regulation and CBES policies.

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Conduct initial and periodic face-to-face or telephonic assessments with elders as required by EOEA regulations and CBES Policies
  • Work collaboratively with the CBES Clinical Team, participated in joint assessment with Team RN as needed.
  • With elders’ participation, in collaboration with other members of the Interdisciplinary Team, develop and implement a comprehensive service plan utilizing:

Informal supports (family, friends, clergy, etc.)

Community resources (medical, legal, housing, etc.)

Home care purchased services

Other available resources

  • Coordinate service provision collaborate with vendors, health care providers, and other human services agencies to ensure service delivery as outlined by a comprehensive service plan, Personal Care plan, and other directives and preferences as stated by elders.
  • Participate in the hospital or Skilled Nursing Facilities discharge meetings as required.
  • Conduct wellness check phone calls and/or emergency home visits during emergencies to determine elders’ whereabouts.
  • Identify elders in at-risk situations, including abuse, neglect, and financial exploitation. Report to and collaborate with appropriate crisis intervention agencies, including Protective Services and Elders at Risk programs, to alleviate abuse, neglect, and other crises.
  • Act as an Advocate for the elders. Assist elders with housing issues, public assistance, insurance, and financial benefits, long-term care admissions, legal matters, including identifying needs, locating resources, and completing all applications and paperwork as necessary. Provide access to essential services to elders in the community by translation of functional needs to CBES Intake staff and other community service vendors.
  • Refer elders to other appropriate programs, including Medicaid Waiver, Respite, and Managed Care in Housing or other available and appropriate resources.
  • Maintain up-to-date consumers’records, including progress notes and all other required forms.
  • Complete, file, and submit for review on a timely basis all home care forms, referral forms, and other documents as required by EOEA regulation and the CBES policies.
  • Provide translation between CBES staff and non-English-speaking consumers as needed.
  • Provide translation of written material, e.g., brochures, letters, forms, etc., when needed.
  • Complete, review and submit reports, statistical information, and other administrative paperwork as required by the Home Care Management Team and/or current the CBES policies.
  • Participate in the Quality Assurance process of home care service delivery as directed by EOEA regulation and CBES policies, including peer Care review and home visits. Provide feedback on vendor service provision for annual audits.
  • Update professional skills, knowledge of community resources, and gerontological issues.
  • Keep informed of all current CBES and EOEA regulations, policies, and procedures.
  • Attend Complex Case Review and Focus Group meetings.
  • Meet with CBES Behavioral Health Specialist
  • Attend all required meetings and training.
  • Perform other duties as assigned by CBES Management.

QUALIFICATIONS AND KNOWLEDGE:

  • Bilingual Care Managers must be fully fluent verbally and written in English and one of the following foreign languages
  • Must have excellent skills in observation, assessment, and problem-solving.
  • The position required strong organizational skills, including the ability to manage time effectively to meet deadlines.
  • Must be able to handle diverse responsibilities and work independently.
  • Good interpersonal skills, including the ability to relate with elders, caregivers, administration, and the ability to collaborate in an interdisciplinary context are required.
  • Effective advocacy skills, including understanding and sensitivity to cultural issues of the target client population.  Basic knowledge of community resources and programs and the ability to empower elders in improving their quality of life.
  • Must be able to work in urban, multi-ethnic and multi-racial neighborhoods.

EDUCATION:

  • A Bachelor’s Degree in Human Services, Social Work, Nursing, or equivalent experience and a minimum of three years’ experience in the human services field, preferably working with elders. Must have a basic knowledge of gerontological issues.

PHYSICAL REQUIREMENTS OF THE JOB:

  • Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.
  • Ability to climb stairs.
  • Ability to travel to the community to perform visits at consumers’ home and in other health care settings, such as nursing homes, Adult Day Health Centers, etc.
  • Work requires regularly standing, stooping, and bending.

Bilingual Long Term Supports Services Care Coordinator

POSITION: Bilingual Long Term Supports Services Care Coordinator

DEPARTMENT: Special Programs

DESIGNATION: Non-Union, Non-Exempt

SUPERVISOR: LTSS Manager

POSITION SUMMARY:

Central Boston Elder Services is a Long-Term Services and Supports Community Partner (LTSS CP) based entity which partners with MassHealth contracted Accountable Care Organizations (ACOs) and Managed Care Organizations (MCOs) to promote coordination in the delivery and receipt of LTSS services to Enrollees.

The role of the Bilingual Long Term Supports and Services Care Coordinator is to provide outreach, LTSS care planning, care team participation, LTSS coordination, support transitions of care, provide health and wellness coaching and connect Engaged Enrollees with social services and community resources. The LTSS Care Coordinator will follow defined timelines to meet the EOHHS requirements of qualifying events. The Coordinator is responsible for documentation in the electronic platform and complying with all data entry, data integrity, and data tracking requirements.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1. Contact and inform Assigned Enrollees of the option to receive LTSS CP supports.

2. Under the direction of the Assigned Enrollee (and/or Assigned Enrollee’s authorized representative, if any), develop a LTSS Care Plan for Assigned Enrollees that agree to participate in the LTSS CP program.

3. Ensure that the Assigned or Engaged Enrollee receives necessary assistance and accommodations to prepare for, fully participate in, and to the extent preferred, direct the care planning process and that the Assigned or Engaged Enrollee receives assistance in understanding LTSS terms and LTSS concepts.

4. Share with parties who need the LTSS Care Plan in connection with their supports of the Engaged Enrollee related operational activities involving the Engaged Enrollee, including members of the Engaged Enrollee’s care team, and other providers who serve the Engaged Enrollee, including state agency or other case managers.

5. Develop a person-centered care plan that encompasses numerous items such as MassHealth State Plan LTSS service(s) or program(s) recommended by the CP Care Coordinator and desired by the Assigned or Engaged Enrollee, other recommended LTSS desired by the Assigned or Engaged Enrollee. A list of specific social services supports to meet social determinants of health needs.

6. Assist Enrollee in navigating and accessing LTSS services or programs and work with

7. Enrollee to eliminate duplication of services.

8. Connect Engaged Enrollee to social services and community resources, identify and recommend Flexible services for Engaged Enrollee to develop health and wellness goals.

9. Coordinate and collaborate with other case management entities and community resources.

10. Participate in case conferences with the PCP, Nurse Care Managers, and representatives from other disciplines to identify the optimal plan of care for plan’s members.

11. Complete telephone calls to engaged Enrollees, annual, onsite reassessments, and transition planning and transition coordination within the expected LTSS CP timeframes.

12. Provide health and wellness coaching; work with Engaged Enrollee to develop health and wellness goals.

13. Attend and participate in agency and departmental meetings and trainings as required.

14. Perform other duties as assigned.

QUALIFICATIONS:

· Ability to visit consumers in the environment in which they reside such as the individual’s home, apartment, shelter, group home etc.

· Must possess advanced skills in consumer assessment and be able to assess the physical conditions of the consumer’s home as well as the consumer.

· Exhibit interpersonal flexibility, initiative, and teamwork.

· Solid organizational skills.

· Ability to use computer systems in various environments (mobile phone, desk-top, tablet).

· Ability to learn and utilize various software programs.

· Acceptance of the right to self-determination.

· Maintains consumers’ rights, privacy and confidentiality in all aspects of the job, including those relating to diagnosis and consumer records.

· Promotes and always employs ethical actions with consumer’s families and others.

· Participates in performance improvement activities as requested to do so.

· Identifies and communicates opportunities for improvement.

· Demonstrates excellent customer service by conducting daily activities, communications and interactions in a cooperative, positive and professional manner.

· Proficiently and effectively read, write and communicate in English.

· Communicate in a manner appropriate and respectful to the comprehension level of the consumer and/or family.

· Maintains the responsibility for punctuality and attendance as defined in the agency policy to ensure optimal operation of the program.

· Submits requests for vacation, days off, etc. in accordance with department policy.

· Language: English or Bilingual

EDUCATION, SKILLS, AND EXPERIENCE:

(A.) LICSW or LCSW; or

(B.) Bachelor’s degree in social work, human services, nursing, psychology, sociology,

or related field; or

(C.) Associate degree and at least one-year professional experience in the field; or

(D.) at least three years of relevant professional experience.

PHYSICAL REQUIREMENTS OF THE JOB:

· Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.

· Ability to climb stairs.

· Ability to travel to the community to perform visits at consumers’ home.

· Work requires regularly standing, stooping, and bending

Billing Specialists

POSITION: Billing Specialists

DEPARTMENT: Fiscal

DESIGNATION: Exempt / Non-Union

SUPERVISOR: Billing Supervisor

POSITION SUMMARY:

The Billing Assistant is responsible for ensuring discrepancies linked to the billing of services are corrected promptly. This includes developing and maintain ongoing communication with Providers to assist in the timely resolution of billing inquiries. Monitoring of reports monthly for corrections to be posted. Responsible for entering services provided by Care Managers, Long Term Support Services staff into the SAMS data base. Also inputting billing information into the SAMS for Provides who don’t have access to the Provider Direct system. Researching and when required processing retroactive bills from the Providers for payment of services rendered. Processing Provider billing for Special Programs. In addition to preparing payment invoices to Mass Health, insurance companies, EOEA and other payers.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

· Respond to Provider billing errors and discrepancies within a 24-hour time frame.

· Research and resolve billing discrepancies for all Providers throughout the month.

· Update Care Plans/Generate Service Orders and Deliver Services in SAMS for Providers.

· Process manual invoices received monthly.

· Post services in SAMS for Providers that do not have access to Provider Direct.

· Process and post retroactive bills in SAMS.

· Create spreadsheets to track the payment of retroactive bills and reimbursement requests.

· Process and submit Special Programs billing to insurance companies

· Research and resolve denials for services provided by Special Programs.

· Process cash receipts and bank transfers.

· Prepare accounts receivable reconciliations for EOEA and SCO’s.

· Assist with co-payments, collections, and reconciliation of General Ledger to SAMS.

QUALIFICATIONS:

· Strong computer knowledge, skilled in Microsoft office programs and proficient typing.

· Attention to detail.

· Proficient verbal and written communicator.

· Ability to work collaboratively as a member of a team.

· Complete task independently with minimal supervision.

· Comfortable working in a fast paced and changing environment.

· Ability to be flexible and willing to assist where and when needed.

· Ability to maintain confidentiality.

EDUCATION, SKILLS, AND EXPERIENCE:

· A Bachelor’s degree is required (continuing coursework for non-degree individuals) will be considered.

· At with at least 2 years of related work experience.

· Working knowledge of SIM/SAMS database.

PHYSICAL REQUIREMENTS OF THE JOB:

· Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.

· Ability to climb stairs.

· Ability to travel to the community to perform visits at consumers’ home.

· Work requires regularly standing, stooping, and bending.

This job description is intended only to provide general guidance. It is understood that the position may evolve over time and that additional or different duties may be added at management’s discretion. It is the policy of CBES to review and update job descriptions annually; however, updates or revisions may occur within a given year as indicated.

Central Intake Specialist (Any Language)

POSITION: Central Intake Specialist (Any Language)

DEPARTMENT: Home Care

DESIGNATION: Non-Union, Exempt

SUPERVISOR: Central Intake Manager

POSITION SUMMARY:

The Central Intake Specialist conducts assessments and assists individuals and families with developing comprehensive plans of care that promotes safe and independent living in the community. Assessments can be performed in a number of different locations to help meet the unique needs of the individual. Discharge planning and providing options to support transitions from a community placement or hospital environment to the least restrictive setting are important features in trying to ensure the best outcome.

The Central Intake Specialist is a highly specialized expert, skilled at assessing an individual’s circumstances, determining their needs, and recommending appropriate services along the continuum of care. The Bilingual Central Intake Specialist is typically the first person in the agency to see an individual, oftentimes in an acute situation, and therefore must be especially resourceful in developing initial service plans. Due to the highly specialized nature of the position and the time constraints, this person does not carry a caseload. The Bilingual Central Intake Specialist will work in conjunction with case management teams to implement the plan of care in a timely manner. Finally, the Bilingual Central Intake Specialist will be highly knowledgeable regarding services and programs offered by Central Boston Elder Services and the community. They will also provide support and education to individuals, families, and community partners regarding services, resources, and the appropriate referral process.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1. Complete visits to homes, hospitals, and other community facilities as referrals are assigned; discharge planning may be completed telephonically for referrals outside of the CBES catchment area when appropriate.

2. Conduct comprehensive interview to identify goals, needs, and barriers to successfully remain (or return) to the community, including evaluating formal and informal supports available to the individual as well the environment to which the individual will intend to reside in.

3. Complete appropriate assessments across the spectrum of programs offered by CBES, including but not limited to the Home Care Programs and MassHealth Programs such as Group Adult Foster Care.

4. Develop comprehensive plans of care with the individual and other family, friends, community partners that incorporates that individual’s preferences and right to self-determination with full consideration given to the availability of resources.

5. Collaborate with an interdisciplinary team comprised of CBES staff and community partners, including but not limited to nursing facility staff, to ensure the safety and appropriateness of care plans, as well as approval when appropriate.

6. Make all necessary referrals to ensure the timely implementation of initial services and coordinate with care management teams to ensure handoff of long-term responsibilities.

7. Complete all data entry and documentation as required by EOEA and CBES policy and procedures.

8. Continually develop and hone skills to advocate for consumers in a wide variety of situations.

9. Must attain Certified Application Counselor status from Massachusetts Health Connector.

10. Report suspected elder abuse as required by CBES policy.

11. Report suspected Fraud, Waste and Abuse of resources as required by CBES policy.

12. Protect consumers’ Personal Health Information (PHI) and report any suspected security breaches in accordance with HIPAA regulations.

13. Perform all services in accordance with state and federal regulations, funding guidelines and CBES policies and procedures.

14. Other duties as assigned.

QUALIFICATIONS:

1. Must have demonstrated strong assessment skills.

2. Effective client advocacy skills and the ability to empower elders as well as those with people with disabilities in improving the quality of their lives.

3. ASAP and EOEA documentation experience preferred.

4. Knowledge of Home Care and MassHealth Programs, as well as other community resources and and basic knowledge of gerontological issues preferred.

5. Strong written, interpersonal, and presentation skills that convey a positive attitude and build relationships with clients and coworkers in an urban, multi-ethnic and racially diverse environment.

6. Must be organized and detail oriented, possess strong time management and priority settings skills with the ability to handle diverse responsibilities and to work independently with minimal supervision.

7. Must be capable of working with a high degree of independence, using good judgment to anticipate and resolve issues as they arise.

8. Strong computer knowledge, skilled in Microsoft office programs, and proficient typing.

9. Ability to work in a fast-paced and changing environment

10. A natural disposition to be flexible and collaborate unselfishly in a team-oriented organization.

11. Fluency in one of the following foreign languages strongly preferred: Spanish.

EDUCATION, SKILLS, AND EXPERIENCE:

1. Bilingual Central Intake Specialist must be fully fluent verbally and one of the following foreign languages: Spanish, Russian, Somalian, Chinese, Haitian/Creole or Portuguese Creole.

2. A Bachelor’s Degree preferred in social work, human services, nursing, psychology, sociology or a related field OR

3. A Bachelor’s degree in another discipline with demonstrated experience and/or strong interest in the field of human services via previous employment.

4. Two years of experience preferred in case management, service coordination, outreach or advocacy, discharge planning, and/or Community Housing Options

PHYSICAL REQUIREMENTS OF THE JOB:

· Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.

· Ability to climb stairs.

· Ability to travel to the community to perform visits at consumers’ home.

· Work requires regularly standing, stooping, and bending.

This job description is intended only to provide general guidance. It is understood that the position may evolve over time and that additional or different duties may be added at management’s discretion. It is the policy of CBES to review and update job descriptions annually; however, updates or revisions may occur within a given year as indicated.

Chief Financial Officer (CFO)

POSITION: Chief Financial Officer (CFO)

DEPARTMENT: Fiscal

DESIGNATION: Non-Union, Exempt

SUPERVISOR: Executive Officer

POSITION SUMMARY:

The Chief Financial Officer is responsible for the financial affairs of the organization including plans and policy, accounting practices and establishing and maintaining positive relationships with lending institutions and the financial community. This position is also responsible for the management of the Facilities, Information Technology and Purchasing departments. The CFO provides technical and analytical guidance to identify and solve problems within the Finance and Administrative departments.

Reporting to the Chief Executive Officer of CBES the incumbent is charged with keeping the Chief Executive Officer apprised of all operating results in the Finance and Administrative departments.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Either independently or through department staff the CFO responsibilities include:

· Develop, analyze and interpret statistical and financial information in order to advise the Chief Executive Officer of operating results in terms of performance against budget and other matters bearing on the fiscal soundness and operating effectiveness of the organization.

· Coordinate the organization’s annual audit, review findings, and make recommendations to the Chief Executive Officer.

· Advises and makes recommendations to the Chief Executive Officer on matters of fiscal and administrative policies.

· Prepares financial statements for the Chief Executive Officer and Board of Directors.

· Files annual reports for pension, audit and other financial reporting requirements.

· Evaluates and recommends insurance coverage for protection against property losses and potential liability.

· Coordinates, directs and documents all financial procedures and operations including but not limited to the preparation of the budget, financial forecasts, accounts, books and records of transactions, variances and cash flow.

· Develops, maintains and updates internal and external reports.

· Evaluates performance of accounting, finance, purchasing, information technology and facilities personnel.

· Participates in the annual provider evaluation.

· Serve as CBES liaison to the Executive Office of Elder Affairs on financial and related administrative matters.

· Oversight of the systems of accounts, books and records on all company transactions and assets.

· Responsible for tax planning and compliance with all federal, state, payroll and other applicable taxes.

· Perform other related duties as assigned by the Chief Executive Officer.

EDUCATION, SKILLS, AND EXPERIENCE:

· Minimum of five years financial management and supervisory experience.

· Minimum of three years administrative management and supervision experience including Purchasing, Facilities and Information Technology.

· Minimum of three years working in human services, government or similar setting.

· Ability to work effectively with peers, subordinates and superiors.

· Excellent communications skills, both written and verbal, ability to clearly present to the board of directors.

· Strong technical skills including experience using Solomon, Paychex and FRX.

· Must be a self-starter, independent and committed to organization.

· Must have strong organizational skills, ability to meet deadlines and identify and implement best practices.

· Bachelor’s Degree required, Master’s Degree and/or CPA preferred, in accounting or finance or equivalent experience.

PHYSICAL REQUIREMENTS OF THE JOB:

· Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.

· Ability to climb stairs.

· Ability to travel to the community to perform visits at consumers’ home.

· Work requires regularly standing, stooping, and bending.

Geriatric Support Services Coordinator (GSSC)

POSITION:            Geriatric Support Services Coordinator (GSSC)   

DEPARTMENT:       Special Programs

DESIGNATION:      Non-Exempt / Union

SUPERVISOR:         Sr. LTSS Manager

POSITION SUMMARY: The Geriatric Support Services Coordinator (GSSC) is a care manager assigned to work with SCO enrollees as well as serving as a member of the Primary Care Team (PCT).  In partnership with the SCO Program Coordinator, the GSSC is responsible for coordinating and providing community social services to SCO enrollees as directed by a contract between CBES and SCO Plan, and in accordance with the SCO’s policies, procedures, and practices.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  1. As a member of the Primary Care Team (PCT), participate in initial, ongoing, Post-Hospital Assessments of the health and functional status of enrollees via face-to-face, virtually, and /or telephonically. GSSC is required to participate in varies types of assessments as outlined in the contract between CBES and respective SCO Plans.
  2. Work in collaboration with the other Primary Care Team members to develop community-based care plans and related service packages necessary to improve or maintain an enrollee’s health and functioning.
  3. Arrange, coordinate, and authorize the provision of appropriate long-term care and social support services for enrollees (with the agreement of the PCT and following requirements set forth by the SCO). These may include but not be limited to ADL and IADL assist; housing; home-delivered meals; SNAP assistance; transportation, Mass Health Recertification, and referrals to other community organizations.
  4. Monitor the appropriate provision and functional outcomes of community long term care services that have been authorized by the PCT.
  5. Track enrollee transfers and adjust the service plan as deemed appropriate by the PCT and per requirements set forth by the SCO.
  6. Provide care management services in-person or via the telephone and email as requested by SCO RN.
  7. Prepare documentation and enter assessments in the agency database (SAMS and SCO CERs).
  8. Perform all services following state and federal law and written SCO management protocols, including timely entry of all information required recording in Centralized Enrollee Records (CER).
  9. Maintain care management documentation as specified in SCO care management protocols and directed by the CBES contact with the SCO plan.
  10. Report suspected Fraud, Waste and Abuse (FW&A) as required by CBES FW&A policy.
  11. Protect Consumers’ Personal Health Information (PHI) and report any suspected security breaches.
  12. Respond promptly to enrollee service requests.
  13. Attend and participate in PCT, agency and departmental meetings, team meetings, and CBES training as required.
  14. Complete all training as required by the SCO Plan.
  15. Perform other duties as assigned.

QUALIFICATIONS:

  • Must have an ability to assess clients and their respective needs, in additional to having knowledge of the community-based service network.
  • Excellent interpersonal and problem-solving skills required.
  • Previous experience and a comfort level working with a diverse population of staff and a multi-disciplinary team.
  • Access to a car is required.
  • Knowledge of other languages preferred.

EDUCATION, SKILLS AND EXPERIENCE:

  • Bachelor’s Degree and two years of professional experience in Case Management, Service Coordination, Outreach and/or advocacy with persons over the age of 65 preferred.

PHYSICAL REQUIREMENT OF THE JOB:

  • Ability to lift and carry objects frequently weighing between 10-15 pounds.
  • Ability to climb stairs.
  • Ability to travel to the community to perform visits at consumers’ home.
  • Work requires regularly standing, stooping and bending.

Protective Services Screen-er/Part-Time

POSITION: Protective Services Screen-er/Part-Time

DEPARTMENT: Protective Services

DESIGNATION: Exempt /Non-Union

SUPERVISOR: Protective Services Program Operations Manager

POSITION SUMMARY:

Ensures that all reports received from Centralized Intake unit and the Web on Elder Abuse and Neglect are in full compliance with EOEA regulations and agency policies. Ensures that appropriate information related to risks and safety are addressed in reports received to facilitate appropriate screening decisions. Ensure documentation and case determinations are entered appropriately into Harmony APS.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1. Responsibilities

a. Part-Time Intake Screen-er

b. Assist Primary Intake Screen-er

c. Responsible for determining whether reported allegations constitute a re-portable condition to the Protective Services program and agency.

d. Ensures all reports are evaluated as soon as possible to determine the immediacy and severity of an alleged harm or risk to an elder.

e. Make referrals to other appropriate community programs if reports are not appropriate for Protective Services, inform PSWs’ of new intake if an active case is already in APS database.

f. Search for current and past reports in APS and attach new intakes to current reports as necessary.

g. Add previous APS history disposition notes to current intakes/reports as needed.

h. Monitor timelines, accuracy, and completeness of reports to comply with EOEA Regulations.

i. Provide to reporter written and or verbal feedback on reports.

j. Document all appropriate screening decisions into APS.

k. Meet with Protective Services Program Operations Manager during regularly scheduled weekly supervisory sessions, and Protective Services Director/Assistant Director informally for consultation as needed.

l. Complete all data entry and documentation in case records as required by EOEA and Central Boston Elder Services (CBES) policies and procedures.

m. Attend internal meetings as required.

n. Review all intakes in the queue at 4:45pm to determine if there is an Emergency or Rapid response is needed before the end of the day; consult with supervisor or Director as needed for next steps

o. Inform On-Call Team of any Emergency or Rapid response if needed after 4:45pm

p. Protect Consumers’ Personal Health Information (PHI) and report any suspected security breaches.

q. Work collaboratively with other staff members in a multi-ethnic and racially diverse environment.

r. Perform all services in accordance with State and Federal Regulations and CBES policies and procedures.

s. Other duties and projects as assigned (assist with calling collateral’s and document in APS as needed)

EDUCATION, SKILLS, AND EXPERIENCE:

1. Bachelor’s degree from an accredited school in social work, psychology, human development, plus at least three years of experience in areas of casework, case management providing protective or crisis intervention services to the elderly.

2. Must have demonstrated ability to problem solving skills, strong interpersonal and team building skills for managing within a multi-ethnic and racially diverse environment.

3. ASAP and EOEA documentation experience preferred.

4. Strong written, interpersonal, and presentation skills that convey a positive attitude and build relationships with clients and coworkers.

5. Must be organized and detail oriented, possess strong time management and priority settings skills with the ability to handle diverse responsibilities and to work independently with minimal supervision.

6. Must be capable of working with a high degree of independence, using good judgment to anticipate and resolve issues as they arise.

7. Strong computer knowledge, skilled in Microsoft office programs, and proficient typing.

8. Ability to work in a fast-paced and changing environment.

PHYSICAL REQUIREMENTS OF THE JOB:

· Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.

· Ability to climb stairs.

· Ability to travel to the community to perform visits at consumers’ home.

· Work requires regularly standing, stooping, and bending.

This job description is intended only to provide general guidance. It is understood that the position may evolve over time and that additional or different duties may be added at management’s discretion. It is the policy of CBES to review and update job descriptions annually; however, updates or revisions may occur within a given year as indicated

Protective Services Supervisor

POSITION: Protective Services Supervisor

DEPARTMENT: Protective Services

DESIGNATION: Exempt /Non-Union

SUPERVISOR: Protective Services Director

POSITION SUMMARY:

Direct supervision of Protective Service (PS) Workers to ensure that services provided in response to PS reports are in full compliance with Executive Office of elder Affairs (EOEA) regulations and agency policies. Provide and document ongoing consultation and direction to staff during investigations and at all critical case junctures. Ensure documentation and case determinations are entered appropriately into Harmony APS. Provide on-boarding training to all new Protective Services Workers (PSW), Protective Service Screeners (PS Screeners) and Protective Services Supervisors (PSS).

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1. Responsible for training, motivating, providing support, consultation and supervision to the Protective Service Team.

a. Provide ongoing training for the first two to three months for PSWs and PSSs as needed.

b. Meet with Protective Service workers during regularly scheduled weekly supervisory sessions, and informally for consultation as needed.

c. Provide backup supervisions when regular supervisors are out.

d. Participate in 24-hour on call coverage as scheduled.

2. Complete all data entry and documentation as required by EOEA and Central Boston Elder Services (CBES) policies and procedures.

3. Conduct regular staff performance reviews and create corrective action plans as appropriate to ensure compliance with EOEA regulations and CBES policies and procedures.

4. Conduct quality assurance activities to include random case file review.

5. Assist in the development and implementation of any new policies and procedures.

6. Collaborate with Program Directors and Senior Management to assist staff with professional growth and career related goals development.

7. Identify program staff training needs with Program Directors and Senior Management to enhance staff skills and improve performance.

8. Participate in interviewing and making hiring recommendations.

9. Attend and/or conduct internal meetings as required.

10. Represent the agency in external meetings as required, including statewide EOEA Meetings.

11. Protect Consumers’ Personal Health Information (PHI) and report any suspected security breaches.

12. Work collaboratively with other staff members in a multi-ethnic and racially diverse environment.

13. Perform all services in accordance with State and Federal regulations and CBES policies and procedures.

14. Other duties and projects as assigned.

EDUCATION, SKILLS, AND EXPERIENCE:

1. Licensed Independent Clinical Social Worker (LICSW) or Licensed Clinical Social Worker (LCSW). A high-level professional degree desirable: Master’s degree from an accredited school in social work, psychology, counseling, human development, nursing or gerontology with at least two years of experience in areas of counseling, casework, case management providing protective or crisis intervention services to the elderly or a Bachelor’s degree from an accredited school in social work, psychology, counseling, human development, nursing or gerontology plus at least three years of experience in areas of counseling, casework, case management providing protective or crisis intervention services to the elderly .

2. Previous supervisory experience highly desirable.

3. Previous training experience highly desirable.

4. Effective client advocacy skills, the ability to empower elders and people with disabilities in improving the quality of their lives.

5. Must have demonstrated leadership ability, problem solving skills, strong interpersonal and team building skills for managing within a multi-ethnic and racially diverse environment.

6. ASAP and EOEA documentation experience preferred.

7. Strong written, interpersonal, and presentation skills that convey a positive attitude and build relationships with clients and coworkers.

8. Must be organized and detail oriented, possess strong time management and priority settings skills with the ability to handle diverse responsibilities and to work independently with minimal supervision.

9. Must be capable of working with a high degree of independence, using good judgment to anticipate and resolve issues as they arise.

10. Strong computer knowledge, skilled in Microsoft office programs, and proficient typing.

11. Ability to work in a fast-paced and changing environment.

PHYSICAL REQUIREMENTS OF THE JOB:

· Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.

· Ability to climb stairs.

· Ability to travel to the community to perform visits at consumers’ home.

· Work requires regularly standing, stooping, and bending.

Protective Services Worker

POSITION:              Protective Services Worker

DEPARTMENT:       Protective Services

DESIGNATION:      Non-Exempt / Union

SUPERVISOR:         Protective Service Supervisor

POSITION SUMMARY:

Receive and investigate reports of elder abuse and self-neglect.  Provide consultation and referrals as necessary.  Complete comprehensive assessments of the elder’s needs, risks and capacity to make decisions.  Provide problem-focused, goal-oriented, short-term casework/counseling interventions to elders determined to be suffering from a reportable condition of abuse, neglect, financial exploitation and/or self-neglect. Ensure all documentation is entered into Harmony APS computer software in accordance with protective service regulations and agency policies.

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  1. Receive case assignment of elder abuse and self-neglect and consult with PS Supervisor, as necessary for clarifications and directions.
  2. Complete comprehensive assessment of assigned case within 30 calendar days from date of referral.
    1. An emergency report will be responded to within 5 hours. Rapid Response reports within 24 hours. Non-emergency reports within 5 days.
    2. Assess elder’s capacity to consent to Protective Services.
    3. Contact relevant collaterals, as necessary.
    4. Consult with supervisor throughout investigation and on case opening.
    5. Continually assess and document elder’s level of risk and Capacity.
    6. Meet weekly, or more frequently if needed, with designated PS Supervisor to review cases, discuss case determinations, risk assessments, and changes in consumer status.
    7. Complete all case documentation as required by EOEA and CBES policies and procedures.
  3. Develop a Service Plan with PS Supervisor, and review with elder for consent, when appropriate.
    1. Develop and implement a service plan to which the elder has consented.
    2. Research, locate, and match services to elder’s needs and preferences utilizing the least restrictive, appropriate intervention.
    3. Enter written service plan into APS with timely revisions as required.
  4. Participate in 24-hour on call coverage as scheduled.
  5. Participate in receipt of intakes and entering intakes into APS in a timely manner.
  6. Represent the agency in external meetings as required, including statewide EOEA Meetings.
    1. Participate in regional and statewide PS meetings as necessary.
    2. Initiate and present PS community education trainings as necessary.
  7. Participate in relevant agency and EOEA trainings and keep informed of EOEA regulations and guidelines as necessary.
  8. Attend and contribute to department and Agency staff meetings.
  9. Protect consumers’ Personal Health Information (PHI) and report any suspected security breaches.
  10. Perform all services in accordance with state and federal regulations, and CBES policies and procedures.
  11. Other duties as assigned.

EDUCATION, SKILLS, AND EXPERIENCE:

  1. A Master’s degree from an accredited school in social work, psychology, counseling, human development, nursing or gerontology plus at least one year of experience in counseling, casework, or case management preferably in a Protective Services, domestic violence or crisis intervention capacity; OR a Bachelor’s degree from an accredited school in social work, psychology, counseling, human development, or gerontology plus at least two years’ experience in counseling, casework or case management providing protective, domestic violence or crisis intervention services.
  2. Prior experience working with elders preferred; sensitivity to elder issues required.
  3. Must demonstrate strong assessment skills.
  4. Effective client advocacy skills and the ability to empower elders as well as people with disabilities in improving the quality of their lives.
  5. Knowledge of Home Care and MassHealth Programs, as well as other community resources and basic knowledge of gerontology issues preferred.
  6. Strong written, interpersonal, and presentation skills that convey a positive attitude and build relationships with clients and coworkers in an urban, multi-ethnic and racially diverse environment.
  7. Must be organized and detail oriented, possess strong time management and priority settings skills with the ability to handle diverse responsibilities and to work independently with minimal supervision.
  8. Strong computer knowledge, skilled in Microsoft office programs, and proficient typing.
  9. ASAP and EOEA documentation experience preferred.
  10. Ability to work in a fast-paced and changing environment.

PHYSICAL REQUIREMENTS OF THE JOB:

  • Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.
  • Ability to climb stairs.
  • Ability to travel to the community to perform visits at consumers’ home.
  • Work requires regularly standing, stooping, and bending.

Staff Registered Nurse

POSITION: Staff Registered Nurse

DEPARTMENT: Nursing – Home Care Program

DESIGNATION: Exempt /Non-Union

SUPERVISOR: Home Care Nurse Manager

POSITION SUMMARY:

The Staff RN is responsible for insuring that EOEA’s Interdisciplinary Case Management Standards are met. The Staff RN will conduct home visits to assess consumers’ functional health status. RN will determine eligibility and appropriateness for community services, and programs and coordinate services to clients.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

· In conjunction with team members determine client appropriateness for various Home Care programs and services and determines clinical eligibility for Medicaid funded programs and other related services and the frequency, scope and duration of services.

· Promotes coordination and cooperation with community agencies and institutions that provide medical and social services to clients and collaborate with those agencies in the formation of appropriate, cost effective, quality service plans and service substitutions.

· Participates in the interdisciplinary review and assessment of cases with Care Manager prior to and after each home visit as evidenced by documented Interdisciplinary Case Conferences.

· Conducts home visits to assess clients’ functional, health and income status to determine eligibility and appropriateness for community long term care services and programs and coordinate services to clients.

· Performs MassHealth screenings to determine clinical eligibility for specific programs. Assessments are conducted on time according to EOEA Regulation.

· Provides back up coverage as needed across all teams and programs in conducting home visits and community assessments.

· Provides consultation to caregivers, providers and other community agencies.

· Assists in problem solving as it relates to care management and consumer related issues.

· Conducts and participate in agency meetings, committees’, task forces, trainings and workshops as needed.

· Maintains electronic and other records and prepares reports as required.

· Provides back up coverage as request to the CSSM/CAE RN in assisting nursing facility resident’s return to the community in the least restrictive setting in collaboration with the CSSM CM and nursing facility staff by providing support and education regarding community service options for the MassHealth member/applicant, family members and caregivers.

· Consistently shares sound judgment when making clinical decisions and appropriately notifies healthcare providers of significant changes.

· Completes CDS with 90% accuracy based on random 10% audit.

· Consistently meets budgetary requirements for ECOP and Choices.

· Updates care plan and adds them to N Drive 100% of the time.

· Provides excellent customer services as evidence by lack of complaints.

· Maintain accurate google calendars at all times.

· Adheres to all HIPAA Regulations as evidenced by no complaints or reported incidents.

QUALIFICATIONS:

· Must possess a valid Massachusetts license to practice as a Registered Nurse.

· Minimum of three years clinical experience, one of which must have been in community nursing.

· Must have demonstrated leadership ability.

· Must be able to work effectively within a diverse team.

· Must be organized and detail oriented.

· Possess working knowledge of community resources and reimbursement systems for health and social services.

EDUCATION, SKILLS, AND EXPERIENCE:

· A Bachelor of Science degree in Nursing or Associates of Science degree in Nursing and at least (1) year of clinical experience and/or nursing in a community or long-term care setting. or

· A Diploma RN and two (2) additional years of community-based nursing experience or long-term direct care service experience.

PHYSICAL REQUIREMENTS OF THE JOB:

· Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.· Ability to climb stairs.

· Ability to travel to the community to perform visits at consumers’ home.

· Work requires regularly standing, stooping, and bending

Special Programs Support Coordinator (Any Language)

POSITION: Special Programs Support Coordinator (Any Language)

DEPARTMENT: Special Programs

DESIGNATION: Non-Exempt /Non-Union

SUPERVISOR: Support Team Manager

POSITION SUMMARY:

The Special Programs Support Coordinator provides support to the Special Programs daily operations, participates in projects and staff training s.

The Special Programs Support Coordinator works collaboratively with the Director of LTSS, Special Programs managers, supervisors and staff.

S/he promotes CBES’ mission statement, represents CBES in the community, and participates in outreach, workshops, events and other activities in conjunction with the agency Community Relations Department and Management Team as required.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1. Assist Special Program management team with processing enrollment/dis-enrollment rosters and referrals submitted by BEI, SCO and One Care Plans, or other sources.

2. Process Default agency change requests as required by the Consumer Sharing protocol issued by SIMS Support team.

3. Complete all the data entry procedures for consumer program transfers.

4. Complete all the data entry procedures for consumer case closing.

5. Provide other administrative and data entry support to the Special Programs staff and management team.

6. Update and maintain all Special Programs consumers’ databases in collaboration with all external data entry and data reporting tools provided by contracted plans.

7. Assist in researching and resolving SAMS electronic vendor invoicing posting errors.

8. Respond to “on-call” by troubleshooting client issues and/or service issues as referred by Special Programs Care management staff.

9. Maintain an ongoing communication, provide prompt response to CBES contracted partners over the phone and designated email; communicate information in an efficient and courteous manner.

a. Monitor daily process and/or communicate to the appropriate staff the following notifications from the SCO and One Care Plans: Potential enrollments and dis-enrollment’s;

b. Hospital admissions and discharges;

c. Request for the Frail Elder Waiver Evaluations;

d. Request for services/ care plan changes submitted by the plans;

e. Adaptive Equipment requests through the plan contracted vendors;

10. Other notifications and requests submitted by the plans for Special Programs staff. Provide logistical support to the Special Programs Management Team including but not limited to:

a. Prepare information and reports for the Special Program Management Team as requested.

b. Track and manage deadlines for projects and action items.

c. Collaborate with other departments as necessary.

d. Data clean up.

11. Create consumer files, file, archive and dispose paper documents as required by HIPAA, PHI and CBES policies and procedures.

12. Participate in the orientation and training of staff.

13. Assist in the development, maintenance and update of Policy and Procedures Manual and training manual for the Special Programs.

14. Organize and update resource information for the Special Programs staff.

15. Attend all Program Management meetings and training’s.

16. Perform other duties as assigned.

QUALIFICATIONS:

1. Ability to work independently with minimal supervision.

2. Experience in computerized business applications with ability to create and maintain databases.

3. Strong verbal and written communication skills.

4. Strong organizational skills, including the ability to manage time effectively to meet deadlines

5. Attention to detail and ability to multi-task.

6. Experience in developing a strong working knowledge of a client database management system.

7. Ability to keep up with changes and develop a strong working knowledge of changes in procedures and regulations for EOEA, CBES programs and other policies.

8. Evidence of ability to maintain confidential information.

9. Ability to work with a diverse staff.

10. Ability to work collaboratively as a member of a team.

11. Ability to be flexible and willing to assist where and when needed.

PHYSICAL REQUIREMENTS OF THE JOB:

· Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.

· Ability to climb stairs.

· Ability to travel to the community to perform visits at consumers’ home.

· Work requires regularly standing, stooping, and bending.

This job description is intended only to provide general guidance. It is understood that the position may evolve over time and that additional or different duties may be added at management’s discretion. It is the policy of CBES to review and update job descriptions annually; however, updates or revisions may occur within a given year as indicated.

Sr. Data Analyst (PT)

POSITION: Sr. Data Analyst (PT)

DEPARTMENT: Special Programs

DESIGNATION: Non-Union, Exempt

SUPERVISOR: Sr. Director of LTSS

POSITION SUMMARY:

The Sr. Data Analyst provides operational support to the Sr. the Director of LTSS including creating, retrieving, and reviewing data and other relevant information to ensure updated information is incorporated and distributed to departments across the agency. They must be a highly analytical individual with excellent interpersonal and research skills and the ability to work independently and as part of a larger team, in addition to supporting the Sr. Director of LTSS, as requested, will work with the CBES Operations Team on special projects designed to improve our data management systems.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1. Review and analyze reports and other relevant information to ensure accuracy.

2. Maintain data integrity in SAMS by reviewing information to ensure completion of documentation as needed and report discrepancies to Sr. Director of LTSS and managers.

3. Review the agency’s operational documentation, including policies, procedures, training, and other relevant documents.

4. Identify inconsistencies and communicate these findings to Sr. Director of LTSS.

5. Maintain and update a CBES Programs Operation Policies and Procedures catalog. Ensure that changes and updates are recorded and communicated to Sr. Director of LTSS, Program Operations Team, and appropriate agency staff.

6. Maintain and update a catalog of the CBES Special Program’s active contracts and agreements.

7. If requested, assist the Sr. The Director of LTSS, the CBES Operations Team, prepares for audits, reviews, RFRs, and other one-time projects.

8. Work with the CBES Fiscal Department to assist with data reconciliation, resolving billing discrepancies, and invoicing as needed.

9. Work with other departments to ensure compliance with state and federal requirements, CBES policies, and contractual agreements.

10. Perform all work following state and federal law and written management protocols, including timely entry of all information required for recording in Centralized Enrollee Records (CER).

11. Report suspected Fraud, Waste, and Abuse (FW&A) as the CBES FW&A policy requires.

12. Protect Consumers’ Personal Health Information (PHI) and report any suspected security breaches.

13. As required, attend, and participate in PCT, agency and departmental meetings, team meetings, and CBES training.

14. Complete all training required by the CBES, CMS, and CBES partners.

15. Perform other duties and projects as assigned.

QUALIFICATIONS:

· Must have an experience in business and data administration or related fields. Experience in fiscal/accounting is a plus.

· Must know the community-based service network, Medicaid, Medicare, and long-term care programs available to the disabled community members in the City of Boston and the CBES service area.

· Excellent analytical, written, and oral communication skills.

· Good mentoring and leadership skills.

· Excellent interpersonal and critical thinking skills.

· Must be able to work with a diverse population with complex and behavioral health needs and within a multi-disciplinary team.

· Ability to function well under pressure in a fast-paced human service environment.

· Ability to be flexible, open, and responsive to ongoing industry changes.

· Computer knowledge with basic proficiency in Word, Excel, and PowerPoint.

· Must be organized and detail-oriented, possess strong time management and priority settings skills, handle multiple responsibilities and work independently with minimal supervision.

EDUCATION, SKILLS, AND EXPERIENCE:

Bachelor’s degree in management, informational technology, or a related field with a minimum of two years of experience in human services, preferably working with disabled people and adults.

PHYSICAL REQUIREMENT OF THE JOB:

· Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.

· Ability to climb stairs.

· Ability to travel to the community to perform visits at consumers’ homes.

· Work requires regularly standing, stooping, and bending.

· Ability to lift and carry objects frequently weighing 10 and 15 pounds.

This Job description is intended only to provide general guidance.

It is understood that the position may evolve over time and that additional or different duties may be added at management’s discretion. It is the policy of CBES to review and update job descriptions periodically; however, updates or revisions may occur.