Careers

Careers

Our goal is to hire a diverse group of talented individuals who are committed to the Agency’s mission of ensuring the safety and well being of elders and those with disabilities residing in the Greater Boston area.

If your passion is to join an organization where you can make a difference, have a positive impact on the lives of others, Central Boston Elder Services is the place for you!

DIVERSITY AND INCLUSION

Diversity at Central Boston Elder Services is not a goal, but rather a journey. It is an endless process identifying and incorporating differences in an ever-changing world. At CBES, we understand the importance of diversity and are passionate about the mission we have undertaken. Acknowledging and taking advantage of differences in who we are, how we think, how we contribute ultimately creates a workforce that is more productive and accepted in the marketplace.

Interested Applicants

We are committed to building a pipeline of talent. If you are interested in making a difference, please submit your resume for future consideration.

Please submit your resume here:
or via email to: hr@centralboston.org
Applicants may also submit via fax or mail. See below for details:

 

By Fax
617.277-5025

By Mail
Central Boston Elder Services
Human Resources Department
2315 Washington Street
Boston, MA 02119

CBES Benefits

The Benefits Package includes but is not limited to:

    • Blue Cross / Blue Shield Health & Dental coverage – effective first day of employment
    • Paid Vacation, Holidays, Personal, and Sick Days
    • Retirement Plan – 403B
    • Tuition Assistance
    • Short/Long Term Disability Insurance – Employer Paid
    • Life Insurance – Employer Paid
    • Health Reimbursements and Flexible Spending Accounts

Open Positions

To learn more, please review the list of employment opportunities outlined below.

Geriatric Support Services Coordinator (GSSC)

POSITION:            Geriatric Support Services Coordinator (GSSC)   

DEPARTMENT:       Special Programs

DESIGNATION:      Non-Exempt / Union

SUPERVISOR:         Sr. LTSS Manager

POSITION SUMMARY: The Geriatric Support Services Coordinator (GSSC) is a care manager assigned to work with SCO enrollees as well as serving as a member of the Primary Care Team (PCT).  In partnership with the SCO Program Coordinator, the GSSC is responsible for coordinating and providing community social services to SCO enrollees as directed by a contract between CBES and SCO Plan, and in accordance with the SCO’s policies, procedures, and practices.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  1. As a member of the Primary Care Team (PCT), participate in initial, ongoing, Post-Hospital Assessments of the health and functional status of enrollees via face-to-face, virtually, and /or telephonically. GSSC is required to participate in varies types of assessments as outlined in the contract between CBES and respective SCO Plans.
  2. Work in collaboration with the other Primary Care Team members to develop community-based care plans and related service packages necessary to improve or maintain an enrollee’s health and functioning.
  3. Arrange, coordinate, and authorize the provision of appropriate long-term care and social support services for enrollees (with the agreement of the PCT and following requirements set forth by the SCO). These may include but not be limited to ADL and IADL assist; housing; home-delivered meals; SNAP assistance; transportation, Mass Health Recertification, and referrals to other community organizations.
  4. Monitor the appropriate provision and functional outcomes of community long term care services that have been authorized by the PCT.
  5. Track enrollee transfers and adjust the service plan as deemed appropriate by the PCT and per requirements set forth by the SCO.
  6. Provide care management services in-person or via the telephone and email as requested by SCO RN.
  7. Prepare documentation and enter assessments in the agency database (SAMS and SCO CERs).
  8. Perform all services following state and federal law and written SCO management protocols, including timely entry of all information required recording in Centralized Enrollee Records (CER).
  9. Maintain care management documentation as specified in SCO care management protocols and directed by the CBES contact with the SCO plan.
  10. Report suspected Fraud, Waste and Abuse (FW&A) as required by CBES FW&A policy.
  11. Protect Consumers’ Personal Health Information (PHI) and report any suspected security breaches.
  12. Respond promptly to enrollee service requests.
  13. Attend and participate in PCT, agency and departmental meetings, team meetings, and CBES training as required.
  14. Complete all training as required by the SCO Plan.
  15. Perform other duties as assigned.

QUALIFICATIONS:

  • Must have an ability to assess clients and their respective needs, in additional to having knowledge of the community-based service network.
  • Excellent interpersonal and problem-solving skills required.
  • Previous experience and a comfort level working with a diverse population of staff and a multi-disciplinary team.
  • Access to a car is required.
  • Knowledge of other languages preferred.

EDUCATION, SKILLS AND EXPERIENCE:

  • Bachelor’s Degree and two years of professional experience in Case Management, Service Coordination, Outreach and/or advocacy with persons over the age of 65 preferred.

PHYSICAL REQUIREMENT OF THE JOB:

  • Ability to lift and carry objects frequently weighing between 10-15 pounds.
  • Ability to climb stairs.
  • Ability to travel to the community to perform visits at consumers’ home.
  • Work requires regularly standing, stooping and bending.

On-Call Care Manager

POSITION:             On-Call Care Manager

DEPARTMENT:       Home Care

DESIGNATION:      Union; Non-Exempt

SUPERVISOR:         On-Call Manager

POSITION SUMMARY: The On-Call Care Manager (OCCM) is the care manager responsible for providing telephonic on-call care management to Central Boston Elder Services Home Care and Special Program consumers. The OCCM is responsible for coordinating services, providing information, and responding to inquiries regarding the community social services offered to  consumers who are enrolled in Care Management Only and consumers in other programs who have their ongoing care managers temporary unavailable, in accordance with the HIPAA regulations, CBES’s policies, procedures and practices. In addition, the On-Call Care Manager will provide information regarding the access to services available through CBES and other community resources to assist the caregivers, CBES business partners, medical practices, and others seeking information.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  1. Provide care management services via the telephone to consumers who are enrolled in the Care Management Only Home Care Program.
  2. Assist with service arrangement and coordination for CBES consumers as needed.
  3. Address and follow up on any issues, complaints and requisites reported by callers.
  4. Transfer incoming calls to the appropriate CBES staff as requested by the caller.
  5. Conduct Health and Wellness calls to CBES consumers who were reported on the “Missed Meals Report” as required by the CBES Policies and procedures and directed by the EOEA. (who is responsible for completing this task currently)
  6. Contact Health and Wellness calls for consumers “At Risk” as directed by the management.
  7. Assist with obtaining clinical or other case related documentation for CBEC consumers and applicants as requested by the management team.
  8. Take all necessary information and submit a Home Care referral for elders seeking assistance from CBES.
  9. Immediately report all Critical Incidents to the manager in charge and complete Critical Incident Reports (CIRs) as required by the State and CBES policies.
  10. Report all suspected abuse cases to the manager in-charge
  11. Report to the manager in charge and submit CBES complaint log to address all incoming complaints reported by callers.
  12. If required, file Protective Service (PS); Disable Person Protection report (DPP) or other reporting documentation as required by the State.
  13. Perform all services in accordance with state and federal law and written CBES management policies and procedures, including timely entry of all information required to be included in the Social Assistance Management System (SAMS).
  14. Maintain care management documentation as required by CBES Unifies Documentation Policy.

QUALIFICATIONS:

  1. Bachelor’s Degree and two years professional experience in field care management, service coordination, outreach and/or advocacy with persons over the age of 65 preferred.
  2. Ability to assess clients and their needs and knowledge of the community-based service network.
  3. Excellent written and oral communicational skills required.
  4. Excellent interpersonal and problem-solving skills Required
  5. Strong organizational skills.
  6. Ability to work with a diverse population and within a multi-disciplinary team.
  7. Ability to work in a high pressure and time sensitive environment.
  8. Ability to work independently with minimum supervision.
  9. Knowledge of other languages preferred.

PHYSICAL REQUIREMENTS OF THE JOB:

  • Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.
  • Ability to climb stairs.
  • Ability to travel to the community to perform visits at consumers’ home.
  • Work requires regularly standing, stooping, and bending.

Resident Service Coordinator

POSITION:             Resident Service Coordinator          

DEPARTMENT:       Home Care

DESIGNATION:       Non-Exempt, Non-Union

SUPERVISOR:         Resident Service Manager

POSITION SUMMARY: The Resident Service Coordinator (RSC) is a member of the Special Programs Team.  As prioritized by Property Management staff, Resident Service Coordinators work with tenants in designated BHA properties to resolve issues that are adversely affecting their health, well-being and/or tenancy.  Resident Service Coordinators (RSCs) maintain regular office hours at the assigned site(s) and meet regularly with Property Management staff to review new referrals and to provide updates regarding ongoing case status and issues.  If there are no new or ongoing urgent referral requests, RSCs will work on lesser priority requests and on obtaining additional community health and wellness resources for the site(s).

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  1. Meets with Property Management staff at assigned buildings at least weekly to review and prioritize resident referrals.
  2. Establishes, posts, and maintains weekly office hours at each assigned building.
  3. Meets with CBES Behavioral Health Consultant as needed for clinical guidance and to develop strategies to engage residents and achieve positive outcomes.
  4. Conducts formal and informal needs assessments of residents referred and prioritized by Property Management staff.
  5. Creates and implements action plans to resolve identified issues.
  6. Coordinates referrals to programs to assist residents with personal care needs and the maintenance of their living spaces as needed.
  7. Evaluates and refers residents for mental health interventions.
  8. Documents the actions taken to resolve the issue or concern and any necessary follow up actions.
  9. Provides assistance and information about accessing and navigating systems (e.g. completing BHA residents’ social service agency applications, reading and translating correspondence and paperwork).
  10. Provides telephonic interpretation services to facilitate communication between residents if fluent in the language spoken by the resident.
  11. Coordinates at least one health and well-being service event monthly for residents, such as periodic eye, podiatry, hearing and dental clinics, visiting nurse, exercise, health fairs, and other similar events.
  12. Maintains accurate records of the hours worked and submit completed Service Worker Timesheets and sign-in sheets for the site’s weekly posted office hours by the specified due dates.
  13. Compiles monthly summary reports with supporting documentation of services provided monthly by the specified due date which details the resident issues or concerns, the actions, if any, that were taken, the resolution of the issues or concerns, and any required follow-up actions needed.
  14. A monthly calendar of events for the previous month and copies of flyers that were posted announcing scheduled events shall also be included in the monthly summary report.
  15. Periodically conducts community/neighborhood resource audits to identify and develop partnerships that help address resident needs and support resident involvement in the community.
  16. Meets with Property Development staff and the Resident Task Force at least quarterly to discuss and schedule upcoming events.
  17. In conjunction with the Property Management staff, notifies all residents at least quarterly of the availability of the resident services referral system through flyers and any other means deemed effective.
  18. Reports suspected cases of abuse and neglect to the appropriate entity.
  19. Reports suspected Fraud, Waste and Abuse (FW&A) as required by CBES FW&A policy.
  20. Protects Consumers’ Personal Health Information (PHI) and report any suspected security breaches.
  21. Other duties as assigned

QUALIFICATIONS:

  1. A minimum of a Bachelor’s Degree and at least two years of social services experience.
  2. Ability to assess clients and their needs and knowledge of the community-based service network.
  3. Excellent interpersonal and problem-solving skills required.
  4. Ability to work with a racially, ethnically and linguistically diverse population of older adults and younger persons with disabilities.
  5. Ability to speak and write fluently in English and Spanish.
  6. Massachusetts Social Worker licensure preferred.

PHYSICAL REQUIREMENTS OF THE JOB:

  • Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.
  • Ability to climb stairs.
  • Ability to travel to the community to perform visits at consumers’ home.
  • Work requires regularly standing, stooping, and bending.