Careers

Careers

Our goal is to hire a diverse group of talented individuals who are committed to the Agency’s mission of ensuring the safety and well being of elders and those with disabilities residing in the Greater Boston area.

If your passion is to join an organization where you can make a difference, have a positive impact on the lives of others, Central Boston Elder Services is the place for you!

DIVERSITY AND INCLUSION

Diversity at Central Boston Elder Services is not a goal, but rather a journey. It is an endless process identifying and incorporating differences in an ever-changing world. At CBES, we understand the importance of diversity and are passionate about the mission we have undertaken. Acknowledging and taking advantage of differences in who we are, how we think, how we contribute ultimately creates a workforce that is more productive and accepted in the marketplace.

Interested Applicants

We are committed to building a pipeline of talent. If you are interested in making a difference, please submit your resume for future consideration.

Please submit your resume here:
or via email to: hr@centralboston.org
Applicants may also submit via fax or mail. See below for details:

 

By Fax
617.277-5025

By Mail
Central Boston Elder Services
Human Resources Department
2315 Washington Street
Boston, MA 02119

CBES Benefits

The Benefits Package includes but is not limited to:

    • Blue Cross / Blue Shield Health & Dental coverage – effective first day of employment
    • Paid Vacation, Holidays, Personal, and Sick Days
    • Retirement Plan – 403B
    • Tuition Assistance
    • Short/Long Term Disability Insurance – Employer Paid
    • Life Insurance – Employer Paid
    • Health Reimbursements and Flexible Spending Accounts

Open Positions

To learn more, please review the list of employment opportunities outlined below.  Click here to see the flyer

Billing Specialists

POSITION: Billing Specialists

DEPARTMENT: Fiscal

DESIGNATION: Exempt / Non-Union

SUPERVISOR: Senior Billing Manager

POSITION SUMMARY:

The Billing Assistant is responsible for ensuring discrepancies linked to the billing of services are corrected promptly. This includes developing and maintain ongoing communication with Providers to assist in the timely resolution of billing inquiries. Monitoring of reports monthly for corrections to be posted. Responsible for entering services provided by Care Managers, Long Term Support Services staff into the SAMS data base. Also inputting billing information into the SAMS for Provides who don’t have access to the Provider Direct system. Researching and when required processing retroactive bills from the Providers for payment of services rendered. Processing Provider billing for Special Programs. In addition to preparing payment invoices to Mass Health, insurance companies, EOEA and other payers.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

· Respond to Provider billing errors and discrepancies within a 24-hour timeframe.

· Research and resolve billing discrepancies for all Providers throughout the month.

· Update Care Plans/Generate Service Orders and Deliver Services in SAMS for Providers.

· Process manual invoices received monthly.

· Post services in SAMS for Providers that do not have access to Provider Direct.

· Process and post retroactive bills in SAMS.

· Create spreadsheets to track the payment of retroactive bills and reimbursement requests.

· Process and submit Special Programs billing to insurance companies

· Research and resolve denials for services provided by Special Programs.

· Process cash receipts and bank transfers.

· Prepare accounts receivable reconciliations for EOEA and SCO’s.

· Assist with co-payments, collections, and reconciliation of General Ledger to SAMS.

QUALIFICATIONS:

· Strong computer knowledge, skilled in Microsoft office programs and proficient typing.

· Attention to detail.

· Proficient verbal and written communicator.

· Ability to work collaboratively as a member of a team.

· Complete task independently with minimal supervision.

· Comfortable working in a fast paced and changing environment.

· Ability to be flexible and willing to assist where and when needed.

· Ability to maintain confidentiality.

EDUCATION, SKILLS, AND EXPERIENCE:

· A Bachelor’s degree is required (continuing coursework for non-degreed individuals) will be considered.

· At with at least 2 years of related work experience.

· Working knowledge of SIM/SAMS database.

PHYSICAL REQUIREMENTS OF THE JOB:

· Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.

· Ability to climb stairs.

· Ability to travel to the community to perform visits at consumers’ home.

· Work requires regularly standing, stooping, and bending.

This job description is intended only to provide general guidance. It is understood that the position may evolve over time and that additional or different duties may be added at management’s discretion. It is the policy of CBES to review and update job descriptions annually; however, u

Bilingual Care Manager

POSITION:               Bilingual Care Manager 

DEPARTMENT:      Home Care 

DESIGNATION:       Non-Exempt / Union 

SUPERVISOR:         Home Care Team Manager 

POSITION SUMMARY:

The Bilingual Care Manager (BCM) is an essential member of the CBES Home Care Interdisciplinary Team. BCM works collaboratively with CBES Team RN and other members of the Interdisciplinary Team and interviews elders for Home Care Services to determine eligibility in home, hospital, nursing home, or different health care settings.  BCM conducts face-to face or telephonic assessments of elders’ physical, social, emotional, and environmental status within required time frames to determine elders’ unmet needs, identify elders’ goals, and develop a comprehensive service plan to support these goals. BCM completes all home visits and paperwork within guidelines of EOEA regulation and CBES policies.

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Conduct initial and periodic face-to-face or telephonic assessments with elders as required by EOEA regulations and CBES Policies
  • Work collaboratively with the CBES Clinical Team, participated in joint assessment with Team RN as needed.
  • With elders’ participation, in collaboration with other members of the Interdisciplinary Team, develop and implement a comprehensive service plan utilizing:

Informal supports (family, friends, clergy, etc.)

Community resources (medical, legal, housing, etc.)

Home care purchased services

Other available resources

  • Coordinate service provision collaborate with vendors, health care providers, and other human services agencies to ensure service delivery as outlined by a comprehensive service plan, Personal Care plan, and other directives and preferences as stated by elders.
  • Participate in the hospital or Skilled Nursing Facilities discharge meetings as required.
  • Conduct wellness check phone calls and/or emergency home visits during emergencies to determine elders’ whereabouts.
  • Identify elders in at-risk situations, including abuse, neglect, and financial exploitation. Report to and collaborate with appropriate crisis intervention agencies, including Protective Services and Elders at Risk programs, to alleviate abuse, neglect, and other crises.
  • Act as an Advocate for the elders. Assist elders with housing issues, public assistance, insurance, and financial benefits, long-term care admissions, legal matters, including identifying needs, locating resources, and completing all applications and paperwork as necessary. Provide access to essential services to elders in the community by translation of functional needs to CBES Intake staff and other community service vendors.
  • Refer elders to other appropriate programs, including Medicaid Waiver, Respite, and Managed Care in Housing or other available and appropriate resources.
  • Maintain up-to-date consumers’records, including progress notes and all other required forms.
  • Complete, file, and submit for review on a timely basis all home care forms, referral forms, and other documents as required by EOEA regulation and the CBES policies.
  • Provide translation between CBES staff and non-English-speaking consumers as needed.
  • Provide translation of written material, e.g., brochures, letters, forms, etc., when needed.
  • Complete, review and submit reports, statistical information, and other administrative paperwork as required by the Home Care Management Team and/or current the CBES policies.
  • Participate in the Quality Assurance process of home care service delivery as directed by EOEA regulation and CBES policies, including peer Care review and home visits. Provide feedback on vendor service provision for annual audits.
  • Update professional skills, knowledge of community resources, and gerontological issues.
  • Keep informed of all current CBES and EOEA regulations, policies, and procedures.
  • Attend Complex Case Review and Focus Group meetings.
  • Meet with CBES Behavioral Health Specialist
  • Attend all required meetings and training.
  • Perform other duties as assigned by CBES Management.

QUALIFICATIONS AND KNOWLEDGE:

  • Bilingual Care Managers must be fully fluent verbally and written in English and one of the following foreign languages
  • Must have excellent skills in observation, assessment, and problem-solving.
  • The position required strong organizational skills, including the ability to manage time effectively to meet deadlines.
  • Must be able to handle diverse responsibilities and work independently.
  • Good interpersonal skills, including the ability to relate with elders, caregivers, administration, and the ability to collaborate in an interdisciplinary context are required.
  • Effective advocacy skills, including understanding and sensitivity to cultural issues of the target client population.  Basic knowledge of community resources and programs and the ability to empower elders in improving their quality of life.
  • Must be able to work in urban, multi-ethnic and multi-racial neighborhoods.

EDUCATION:

  • A Bachelor’s Degree in Human Services, Social Work, Nursing, or equivalent experience and a minimum of three years’ experience in the human services field, preferably working with elders. Must have a basic knowledge of gerontological issues.

PHYSICAL REQUIREMENTS OF THE JOB:

  • Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.
  • Ability to climb stairs.
  • Ability to travel to the community to perform visits at consumers’ home and in other health care settings, such as nursing homes, Adult Day Health Centers, etc.
  • Work requires regularly standing, stooping, and bending.

Central Intake Coordinator

POSITION:             Central Intake Coordinator

DEPARTMENT:      Home Care

DESIGNATION:      Non-Union, Exempt

SUPERVISOR:         Central Intake Manager

POSITION SUMMARY:

The Central Intake Coordinator supports daily operations that ensure the rapid processing of new applicant referrals and coordination of consumers returning to the community. This person will perform these duties with a high degree of independence and will be capable of anticipating and resolving issues as they arise. The Central Intake Coordinator collaborates with all departments at the agency with the guidance of the Intake and Development Manager.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  1. Provide operational support including, but not limited to:
    1. processing new applicant referrals.
    2. assisting with case assignments.
    3. working with Supervisors to ensure timely closings in compliance with regulations.
    4. completing data entry tasks to ensure compliance with various program requirements.
    5. making and taking phone calls to and from consumers as well as providers and community partners.
  2. Provide administrative support including, but not limited to:
    1. creating and sending mailings to consumers and other agencies.
    2. maintaining supplies such as Mass–health referral booklets and new applicant packages.
    3. completing filing tasks.
  3. Organize and update resource information.
  4. Prepare and coordinate materials and space for program-related meetings.
  5. Collaborate with an interdisciplinary team comprised of CBES staff and community partners to carry out the duties outlined.
  6. Coordinate and participate in training activities as necessary.
  7. Complete all data entry and documentation as required by EOEA and CBES policy and procedures.
  8. Report suspected elder abuse as required by CBES policy.
  9. Report suspected Fraud, Waste and Abuse of resources as required by CBES policy.
  10. Protect consumers’ Personal Health Information (PHI) and report any suspected security breaches in accordance with HIPAA regulations.

l l. Perform all services in accordance with state and federal regulations and CBES policies and procedures.

  1. Other duties as assigned.

QUALIFICATIONS:

  1. Prefer familiarity with EOEA regulations and geriatric care or an ability to develop a strong working knowledge of EOEA regulations, CBES programs, policies, and procedures.
  2. Strong written, interpersonal, and presentation skills that convey a positive attitude and build relationships with clients and coworkers in an urban, multi-ethnic, and racially diverse environment.
  3. Must be organized and detail oriented, possess strong time management and priority settings skills with the ability to handle diverse responsibilities and to work independently with minimal supervision.
  4. Must be capable of working with a high degree of independence, using good judgment to anticipate and resolve issues as they arise.
  5. Strong computer knowledge, proficient with Microsoft Word, Excel, and PowerPoint, and proficient typing; prefer knowledge or an ability to develop a strong working knowledge of a client database management system.
  6. Ability to work in a fast-paced and changing environment.
  7. A natural disposition to be flexible and collaborate unselfishly in a team-oriented organization

EDUCATION, SKILLS, AND EXPERIENCE:

  1. Bachelors’ Degree is preferred with minimum of 2 years’ experience in office management or
  2. Associate degree with 3-5 years of office management or relevant experience.

PHYSICAL REQUIREMENTS OF THE JOB:

  • Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.
  • Ability to climb stairs.
  • Ability to travel to the community to perform visits at consumers’ home.
  • Work requires regularly standing, stooping, and bending.

Geriatric Support Services Coordinator (GSSC)

POSITION:            Geriatric Support Services Coordinator (GSSC)   

DEPARTMENT:       Special Programs

DESIGNATION:      Non-Exempt / Union

SUPERVISOR:         Sr. LTSS Manager

POSITION SUMMARY: The Geriatric Support Services Coordinator (GSSC) is a care manager assigned to work with SCO enrollees as well as serving as a member of the Primary Care Team (PCT).  In partnership with the SCO Program Coordinator, the GSSC is responsible for coordinating and providing community social services to SCO enrollees as directed by a contract between CBES and SCO Plan, and in accordance with the SCO’s policies, procedures, and practices.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  1. As a member of the Primary Care Team (PCT), participate in initial, ongoing, Post-Hospital Assessments of the health and functional status of enrollees via face-to-face, virtually, and /or telephonically. GSSC is required to participate in varies types of assessments as outlined in the contract between CBES and respective SCO Plans.
  2. Work in collaboration with the other Primary Care Team members to develop community-based care plans and related service packages necessary to improve or maintain an enrollee’s health and functioning.
  3. Arrange, coordinate, and authorize the provision of appropriate long-term care and social support services for enrollees (with the agreement of the PCT and following requirements set forth by the SCO). These may include but not be limited to ADL and IADL assist; housing; home-delivered meals; SNAP assistance; transportation, Mass Health Recertification, and referrals to other community organizations.
  4. Monitor the appropriate provision and functional outcomes of community long term care services that have been authorized by the PCT.
  5. Track enrollee transfers and adjust the service plan as deemed appropriate by the PCT and per requirements set forth by the SCO.
  6. Provide care management services in-person or via the telephone and email as requested by SCO RN.
  7. Prepare documentation and enter assessments in the agency database (SAMS and SCO CERs).
  8. Perform all services following state and federal law and written SCO management protocols, including timely entry of all information required recording in Centralized Enrollee Records (CER).
  9. Maintain care management documentation as specified in SCO care management protocols and directed by the CBES contact with the SCO plan.
  10. Report suspected Fraud, Waste and Abuse (FW&A) as required by CBES FW&A policy.
  11. Protect Consumers’ Personal Health Information (PHI) and report any suspected security breaches.
  12. Respond promptly to enrollee service requests.
  13. Attend and participate in PCT, agency and departmental meetings, team meetings, and CBES training as required.
  14. Complete all training as required by the SCO Plan.
  15. Perform other duties as assigned.

QUALIFICATIONS:

  • Must have an ability to assess clients and their respective needs, in additional to having knowledge of the community-based service network.
  • Excellent interpersonal and problem-solving skills required.
  • Previous experience and a comfort level working with a diverse population of staff and a multi-disciplinary team.
  • Access to a car is required.
  • Knowledge of other languages preferred.

EDUCATION, SKILLS AND EXPERIENCE:

  • Bachelor’s Degree and two years of professional experience in Case Management, Service Coordination, Outreach and/or advocacy with persons over the age of 65 preferred.

PHYSICAL REQUIREMENT OF THE JOB:

  • Ability to lift and carry objects frequently weighing between 10-15 pounds.
  • Ability to climb stairs.
  • Ability to travel to the community to perform visits at consumers’ home.
  • Work requires regularly standing, stooping and bending.

Human Resources Coordinator

POSITION: Human Resources Coordinator

DEPARTMENT: Human Resources

DESIGNATION: Exempt, Non-Union

SUPERVISOR: Chief Human Resources Officer

POSITION SUMMARY: The Human Resources Coordinator will work in a fast-paced environment assisting with the day-to-day operations of the Department. This is a professional role in one which the job functions will include providing clerical and administrative support to the Human Resources team, preparing documents, creating and running reports, maintaining and updating of the HR drive, and the processing of relevant correspondence. The HR Coordinator will acquire a proficiency in ADP and other operating systems as required. Will assist in creating an agency training schedule. Lastly, more importantly, will assist in managing information within the department to ensure the collection of materials are submitted timely.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1. Create, update, and maintain personnel records and filing systems while ensuring confidentiality and compliance with applicable labor laws and regulations.

2. Responsible for data entry of highly detailed information into multiple databases.

3. Create, update, and archive electronic employee file.

4. Process all monthly benefit premium payments in a timely manner and assist with the annual benefits open enrollment process.

5. Assist with New Employee Orientation to include maintaining employee packets with up-to-date information.

6. As directed, revise and update HR forms and descriptions.

7. Prepare plan for organizing the HR Pdrive.

8. Main point of contact for employment verifications.

9. Assist with tracking, processing and coordinating employee payroll information with the Finance department.

10. Create and submit purchase orders to accounts payable.

11. Support implementation, rollout and improvement of departmental projects, e.g., workforce planning, performance.

12. Assist with Agency sponsored events.

13. Aid in the coordination of Agency trainings.

14. Other duties and projects as assigned.

QUALIFICATIONS:

· Minimum of an Associate’s Degree in a related field with three to five years of relevant experience within a non-profit sector. Bachelor’s Degree in related field with a year of experience preferred.

· Ability to function well under pressure in a fast-paced environment.

· Able to work independently with little or no supervision.

· Ability to communicate and work with employees at all levels.

· Excellent verbal and written skills.

· Demonstrate a high degree of confidentiality while handling sensitive information.

· Strong interpersonal skills.

· Must be organized, detail oriented and possess strong time management and priority setting skills.

· Very fast learner and resourceful.

· Able to work in a multi-office environment.

· Proficiency in Microsoft office suite including Word, Excel and Power Point.

 

PHYSICAL REQUIREMENTS OF THE JOB:

· Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.

· Ability to climb stairs.

· Ability to travel to the community.

· Work requires regularly standing, stooping, and bending.

Protective Services Worker

POSITION:              Protective Services Worker

DEPARTMENT:       Protective Services

DESIGNATION:      Non-Exempt / Union

SUPERVISOR:         Protective Service Supervisor

POSITION SUMMARY:

Receive and investigate reports of elder abuse and self-neglect.  Provide consultation and referrals as necessary.  Complete comprehensive assessments of the elder’s needs, risks and capacity to make decisions.  Provide problem-focused, goal-oriented, short-term casework/counseling interventions to elders determined to be suffering from a reportable condition of abuse, neglect, financial exploitation and/or self-neglect. Ensure all documentation is entered into Harmony APS computer software in accordance with protective service regulations and agency policies.

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  1. Receive case assignment of elder abuse and self-neglect and consult with PS Supervisor, as necessary for clarifications and directions.
  2. Complete comprehensive assessment of assigned case within 30 calendar days from date of referral.
    1. An emergency report will be responded to within 5 hours. Rapid Response reports within 24 hours. Non-emergency reports within 5 days.
    2. Assess elder’s capacity to consent to Protective Services.
    3. Contact relevant collaterals, as necessary.
    4. Consult with supervisor throughout investigation and on case opening.
    5. Continually assess and document elder’s level of risk and Capacity.
    6. Meet weekly, or more frequently if needed, with designated PS Supervisor to review cases, discuss case determinations, risk assessments, and changes in consumer status.
    7. Complete all case documentation as required by EOEA and CBES policies and procedures.
  3. Develop a Service Plan with PS Supervisor, and review with elder for consent, when appropriate.
    1. Develop and implement a service plan to which the elder has consented.
    2. Research, locate, and match services to elder’s needs and preferences utilizing the least restrictive, appropriate intervention.
    3. Enter written service plan into APS with timely revisions as required.
  4. Participate in 24-hour on call coverage as scheduled.
  5. Participate in receipt of intakes and entering intakes into APS in a timely manner.
  6. Represent the agency in external meetings as required, including statewide EOEA Meetings.
    1. Participate in regional and statewide PS meetings as necessary.
    2. Initiate and present PS community education trainings as necessary.
  7. Participate in relevant agency and EOEA trainings and keep informed of EOEA regulations and guidelines as necessary.
  8. Attend and contribute to department and Agency staff meetings.
  9. Protect consumers’ Personal Health Information (PHI) and report any suspected security breaches.
  10. Perform all services in accordance with state and federal regulations, and CBES policies and procedures.
  11. Other duties as assigned.

EDUCATION, SKILLS, AND EXPERIENCE:

  1. A Master’s degree from an accredited school in social work, psychology, counseling, human development, nursing or gerontology plus at least one year of experience in counseling, casework, or case management preferably in a Protective Services, domestic violence or crisis intervention capacity; OR a Bachelor’s degree from an accredited school in social work, psychology, counseling, human development, or gerontology plus at least two years’ experience in counseling, casework or case management providing protective, domestic violence or crisis intervention services.
  2. Prior experience working with elders preferred; sensitivity to elder issues required.
  3. Must demonstrate strong assessment skills.
  4. Effective client advocacy skills and the ability to empower elders as well as people with disabilities in improving the quality of their lives.
  5. Knowledge of Home Care and MassHealth Programs, as well as other community resources and basic knowledge of gerontology issues preferred.
  6. Strong written, interpersonal, and presentation skills that convey a positive attitude and build relationships with clients and coworkers in an urban, multi-ethnic and racially diverse environment.
  7. Must be organized and detail oriented, possess strong time management and priority settings skills with the ability to handle diverse responsibilities and to work independently with minimal supervision.
  8. Strong computer knowledge, skilled in Microsoft office programs, and proficient typing.
  9. ASAP and EOEA documentation experience preferred.
  10. Ability to work in a fast-paced and changing environment.

PHYSICAL REQUIREMENTS OF THE JOB:

  • Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.
  • Ability to climb stairs.
  • Ability to travel to the community to perform visits at consumers’ home.
  • Work requires regularly standing, stooping, and bending.

Staff Registered Nurse

POSITION: Staff Registered Nurse

DEPARTMENT: Nursing – Home Care Program

DESIGNATION: Exempt /Non-Union

SUPERVISOR: Home Care Nurse Manager

POSITION SUMMARY:

The Staff RN is responsible for insuring that EOEA’s Interdisciplinary Case Management Standards are met. The Staff RN will conduct home visits to assess consumers’ functional health status. RN will determine eligibility and appropriateness for community services, and programs and coordinate services to clients.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

· In conjunction with team members determine client appropriateness for various Home Care programs and services and determines clinical eligibility for Medicaid funded programs and other related services and the frequency, scope and duration of services.

· Promotes coordination and cooperation with community agencies and institutions that provide medical and social services to clients and collaborate with those agencies in the formation of appropriate, cost effective, quality service plans and service substitutions.

· Participates in the interdisciplinary review and assessment of cases with Care Manager prior to and after each home visit as evidenced by documented Interdisciplinary Case Conferences.

· Conducts home visits to assess clients’ functional, health and income status to determine eligibility and appropriateness for community long term care services and programs and coordinate services to clients.

· Performs MassHealth screenings to determine clinical eligibility for specific programs. Assessments are conducted on time according to EOEA Regulation.

· Provides back up coverage as needed across all teams and programs in conducting home visits and community assessments.

· Provides consultation to caregivers, providers and other community agencies.

· Assists in problem solving as it relates to care management and consumer related issues.

· Conducts and participate in agency meetings, committees’, task forces, trainings and workshops as needed.

· Maintains electronic and other records and prepares reports as required.

· Provides back up coverage as request to the CSSM/CAE RN in assisting nursing facility resident’s return to the community in the least restrictive setting in collaboration with the CSSM CM and nursing facility staff by providing support and education regarding community service options for the MassHealth member/applicant, family members and caregivers.

· Consistently shares sound judgment when making clinical decisions and appropriately notifies healthcare providers of significant changes.

· Completes CDS with 90% accuracy based on random 10% audit.

· Consistently meets budgetary requirements for ECOP and Choices.

· Updates care plan and adds them to N Drive 100% of the time.

· Provides excellent customer services as evidence by lack of complaints.

· Maintain accurate google calendars at all times.

· Adheres to all HIPAA Regulations as evidenced by no complaints or reported incidents.

QUALIFICATIONS:

· Must possess a valid Massachusetts license to practice as a Registered Nurse.

· Minimum of three years clinical experience, one of which must have been in community nursing.

· Must have demonstrated leadership ability.

· Must be able to work effectively within a diverse team.

· Must be organized and detail oriented.

· Possess working knowledge of community resources and reimbursement systems for health and social services.

EDUCATION, SKILLS, AND EXPERIENCE:

· A Bachelor of Science degree in Nursing or Associates of Science degree in Nursing and at least (1) year of clinical experience and/or nursing in a community or long-term care setting. or

· A Diploma RN and two (2) additional years of community-based nursing experience or long-term direct care service experience.

PHYSICAL REQUIREMENTS OF THE JOB:

· Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.· Ability to climb stairs.

· Ability to travel to the community to perform visits at consumers’ home.

· Work requires regularly standing, stooping, and bending

Protective Services Supervisor

POSITION: Protective Services Supervisor

DEPARTMENT: Protective Services

DESIGNATION: Exempt /Non-Union

SUPERVISOR: Protective Services Director

POSITION SUMMARY:

Direct supervision of Protective Service (PS) Workers to ensure that services provided in response to PS reports are in full compliance with Executive Office of elder Affairs (EOEA) regulations and agency policies. Provide and document ongoing consultation and direction to staff during investigations and at all critical case junctures. Ensure documentation and case determinations are entered appropriately into Harmony APS. Provide onboarding training to all new Protective Services Workers (PSW), Protective Service Screeners (PS Screeners) and Protective Services Supervisors (PSS).

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1. Responsible for training, motivating, providing support, consultation and supervision to the Protective Service Team.

a. Provide ongoing training for the first two to three months for PSWs and PSSs as needed.

b. Meet with Protective Service workers during regularly scheduled weekly supervisory sessions, and informally for consultation as needed.

c. Provide backup supervisions when regular supervisors are out.

d. Participate in 24-hour on call coverage as scheduled.

2. Complete all data entry and documentation as required by EOEA and Central Boston Elder Services (CBES) policies and procedures.

3. Conduct regular staff performance reviews and create corrective action plans as appropriate to ensure compliance with EOEA regulations and CBES policies and procedures.

4. Conduct quality assurance activities to include random case file review.

5. Assist in the development and implementation of any new policies and procedures.

6. Collaborate with Program Directors and Senior Management to assist staff with professional growth and career related goals development.

7. Identify program staff training needs with Program Directors and Senior Management to enhance staff skills and improve performance.

8. Participate in interviewing and making hiring recommendations.

9. Attend and/or conduct internal meetings as required.

10. Represent the agency in external meetings as required, including statewide EOEA Meetings.

11. Protect Consumers’ Personal Health Information (PHI) and report any suspected security breaches.

12. Work collaboratively with other staff members in a multi-ethnic and racially diverse environment.

13. Perform all services in accordance with State and Federal regulations and CBES policies and procedures.

14. Other duties and projects as assigned.

EDUCATION, SKILLS, AND EXPERIENCE:

1. Licensed Independent Clinical Social Worker (LICSW) or Licensed Clinical Social Worker (LCSW). A high-level professional degree desirable: Master’s degree from an accredited school in social work, psychology, counseling, human development, nursing or gerontology with at least two years of experience in areas of counseling, casework, case management providing protective or crisis intervention services to the elderly or a Bachelor’s degree from an accredited school in social work, psychology, counseling, human development, nursing or gerontology plus at least three years of experience in areas of counseling, casework, case management providing protective or crisis intervention services to the elderly .

2. Previous supervisory experience highly desirable.

3. Previous training experience highly desirable.

4. Effective client advocacy skills, the ability to empower elders and people with disabilities in improving the quality of their lives.

5. Must have demonstrated leadership ability, problem solving skills, strong interpersonal and team building skills for managing within a multi-ethnic and racially diverse environment.

6. ASAP and EOEA documentation experience preferred.

7. Strong written, interpersonal, and presentation skills that convey a positive attitude and build relationships with clients and coworkers.

8. Must be organized and detail oriented, possess strong time management and priority settings skills with the ability to handle diverse responsibilities and to work independently with minimal supervision.

9. Must be capable of working with a high degree of independence, using good judgment to anticipate and resolve issues as they arise.

10. Strong computer knowledge, skilled in Microsoft office programs, and proficient typing.

11. Ability to work in a fast-paced and changing environment.

PHYSICAL REQUIREMENTS OF THE JOB:

· Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.

· Ability to climb stairs.

· Ability to travel to the community to perform visits at consumers’ home.

· Work requires regularly standing, stooping, and bending.

This job description is intended only to provide general guidance. It is understood that the position may evolve over time and that additional or different duties may be added at management’s discretion. It is the policy of CBES to review and update job descriptions annually; however, updates or revisions may occur within a given year as indicated

Section

Empty section. Edit page to add content here.