Resident Service Coordinator
The Resident Service Coordinators (RSCs) maintain regular office hours at the assigned site(s) and meet regularly with Property Management staff to review new referrals and to provide updates regarding ongoing case status and issues.
Central Boston Elder Services
What Is A Resident Service Coordinator?
The Resident Service Coordinators (RSCs) maintain regular office hours at the assigned site(s) and meet regularly with Property Management staff to review new referrals and to provide updates regarding ongoing case status and issues. In the role of RSC, the goal is to triage resident issues and provide consultation to the Property Management Team.
Resident Service Coordination (RSC) is provided in 10 Boston Housing Authority buildings. Buildings include St. Botolph Apartments, Torre Unidad (Unity Towers), Patricia White Apartments, Doris Bunte Apartments, Martin Luther King, Jr. Apartments, Holgate Apartments, Washington Manor, Hampton House, Frederick Douglass Apartments, and Pond Street Apartments.
What Does The Resident Service Coordinator Do?
- Meets with Property Management staff at assigned buildings at least weekly to review and prioritize referrals.
- Establishes, posts, and maintains weekly office hours at each assigned building.
- Conducts formal and informal needs assessment of residents referred and prioritized by Property Management staff.
- Creates and implements action plans to resolve identified issues.
- Coordinates referrals to programs to assist residents with personal care needs and maintaining their living spaces as needed.
- Evaluate and refer residents for mental health interventions.
- Documents the actions taken to resolve the issue or concern and any necessary follow-up actions.
- Provides Assistance and information about accessing and navigating systems (e.g. completing BHA residents’ social service agency applications, reading and translating correspondence and paperwork.)
- Provides telephonic interpretation services to facilitate communication between other RSCs and residents if fluent in the language spoken by the resident.
- Coordinates at least one health and well-being service event monthly for residents, such as periodic eye, podiatry, hearing, and dental clinics, visiting nurses, exercise, health fairs, and other similar events.
Have Any Questions?
Reach out to us if you have any questions about becoming a Resident Service Coordinator!