The Projects & Quality Department works with all departments to ensure program compliance, vendor oversight, customer satisfaction and operational excellence.  To achieve this, the department operates independently from all programs and business functions, reporting directly to the Executive Director, and it brings together under one umbrella several complementary quality assurance and project management functions.

The Project & Quality Department Core Value is to drive new internal and external initiatives as well as provide operational oversight and support to the organization that ensures CBES staff and partners have the knowledge and tools necessary to consistently deliver a high quality of care to its consumers and provide accountability to key stakeholders.

We are always seeking feedback on what we’re doing well and what we can do better. If you would like to provide feedback please contact:

John Lucido
Director of Projects & Quality
(P) 617-277-7416
(F) 617-277-2005

Email:jlucido@centralboston.org