– Meets with Property Management staff at assigned buildings at least weekly to review and prioritize referrals.
– Establishes, posts, and maintains weekly office hours at each assigned building.
– Conducts formal and informal needs assessment of residents referred and prioritized by Property Management staff.
– Creates and implements action plans to resolve identified issues.
– Coordinates referrals to programs to assist residents with personal care needs and the maintenance of their living spaces as needed.
– Evaluates and refer residents for mental health interventions.
– Documents the actions taken to resolve the issue or concern and any necessary follow up actions.
– Provides Assistance and information about accessing and navigating systems (e.g. completing BHA residents’ social service agency applications, reading and translating correspondence and paperwork.)
– Provides telephonic interpretation services to facilitate communication between other RSCs and residents if fluent in the language spoken by the resident.
– Coordinates at least one health an dwell-being service event monthly for residents, such as periodic eye, podiatry, hearing and dental clinics, visiting nurse, exercise, health fairs, and other similar events.